NHSGGC Health Records Clerical Officer - Outpatient Call Centre

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

We are currently recruiting for a Clerical Officer to join our Health Records teams across a range of hospital and healthcare settings throughout NHS Greater Glasgow & Clyde. The successful candidate will provide comprehensive clerical and administrative support to ensure the effective delivery of Health Records services and support high-quality patient care. Duties will include preparing and tracking patient records, arranging appointments, operating patient administration systems such as Trak Care, dealing with telephone and face-to-face enquiries, supporting clinic activity and maintaining accurate and confidential patient information in line with GDPR and Caldicott principles.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Permanent Role - 36 Hours

Queen Elizabeth University Hospital

Monday to Thursday 10am - 6pm, Friday 10pm - 4pm

• Provide clerical and administrative support within Health Records services
• Prepare, track and maintain patient records and appointments
• Operate patient administration systems including Trak Care
• Provide reception support and respond to telephone and face-to-face enquiries
• Support outpatient clinics, admissions and ward administration
• Maintain accurate and confidential patient information in line with GDPR
• Retrieve, file and distribute health records across clinical areas
• Liaise effectively with patients, staff and external agencies
• Provide cross-cover and administrative support across the service as required

• National 4 qualifications (or equivalent), including English
• Previous clerical, administration or reception experience is desirable
• Good IT, keyboard and data entry skills
• Strong organisational and communication skills
• Ability to prioritise workload and work to deadlines
• Ability to work independently and as part of a team
• Professional, flexible and patient-centred approach
• Experience with patient management systems is desirable, although training will be provided

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities, including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community
. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.