Cabinet Office UKSV - Case Assistant

• Location: Glasgow - Atlantic Square, 21 York Street, Glasgow,
  G2 8HS
  
• Pay: £12.86 per hour (increasing to £14.74 after week 12)
• Hybrid working (after training): 3 days in the office / 2 days from home
• Training: Full training provided (initial programme may last up to 10 weeks
  ). During training, attendance is office-based 5 days per week
• Security clearance: SC clearance required (Costs covered by the hiring process)

If you're detail-driven, comfortable handling sensitive information, and want to support a process that matters, Our Client is hiring Case Assistants to help deliver the efficient administration and processing of security clearance applications
. This is a friendly, structured role with training provided-ideal if you're looking for a clear path into a responsible, customer-focused operation.

• Working as part of a team to carry out full reviews of vetting applications, including identity verification and information checks
• Responding to enquiries and obtaining additional information from vetting subjects, sponsors, and other stakeholders via email and telephone
• Handling sensitive customer information securely and confidentially at all times
• Delivering a high-quality, customer-focused service while learning and applying the end-to-end vetting process
• Supporting colleagues and applications through appropriate actions and interventions
• Moving between different administrative duties as required to meet business needs
• Making impartial, well-reasoned decisions in line with process requirements
• Working at pace to meet targets without compromising quality

• Excellent attention to detail and a strong quality-first mindset
• Confidence working independently and collaboratively within a team
• Strong IT skills, including Microsoft Office (Word and Outlook)
• Clear verbal and written communication skills, with an organised, professional approach
• Ability to handle sensitive information securely and consistently
• Experience using bespoke IT systems is advantageous
• Strong customer service orientation and the ability to maintain consistency under pressure

Ready to use your admin skills and attention to detail to make a real difference?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.