Patient Advisor​/Medical Receptionist

The Kerr Practice is recruiting to expand our reception team and is seeking two enthusiastic and motivated Patient Advisors/Medical Receptionists to join our friendly, patient-focused practice.

Employer:The Kerr Practice
Location:Glasgow, Scotland
Hours Available:

• Post 1: 24 hours per week
• Post 2: 19 hours per week

Contract Type:Permanent

The Kerr Practice is looking to recruit two Patient Advisors/Medical Receptionists to provide a professional and compassionate front-line service to our patients. As the first point of contact for the practice, successful candidates will play a vital role in ensuring patients receive timely access to the services and support they need.

The role involves handling patient enquiries both in person and by telephone, managing appointment bookings, processing clinical correspondence, and undertaking a variety of administrative duties to support the smooth running of the practice.

Working within a busy GP practice environment, you will be part of a dedicated team committed to delivering high-quality patient care and excellent customer service.

Working with us:

• Providing a welcoming and professional service to patients and visitors.
• Managing incoming telephone calls and patient enquiries.
• Booking, cancelling and managing appointments using practice clinical systems.
• Processing patient registrations and updating patient records.
• Handling incoming and outgoing correspondence.
• Supporting clinicians and the wider practice team with administrative tasks.
• Maintaining confidentiality and data protection standards at all times.
• Contributing to the efficient day-to-day operation of the practice.

We are looking for individuals who:

• Have excellent communication and interpersonal skills.
• Demonstrate strong customer service skills and a professional manner.
• Are able to work effectively under pressure in a busy environment.
• Possess good organisational and administrative abilities.
• Have competent IT skills and are confident using computer systems.
• Can work both independently and as part of a team.
• Understand the importance of confidentiality and patient care.

Previous experience working within a GP practice, healthcare setting or customer-facing environment would be advantageous; however, full training will be provided for the right candidates.

• A supportive and friendly working environment.
• Comprehensive induction and training.
• Opportunities for professional development.
• Membership of a dedicated and experienced primary care team.