Business Banking Telephony Consultant | S1 | Business Banking Direct

Business Banking Telephony Consultant | S1 | Business Banking Direct | Glasgow Country:
United Kingdom
** IT STARTS HERE
** Santander () is evolving from
** a global, high-impact brand
** into a
** technology-driven organisation**, and our people are at the heart of this journey.
** Together**, we are driving a
** customer-centric transformation
** that values bold
** thinking, innovation**, and the
** courage to challenge
** what’s possible.

This is more than a strategic shift.
** It’s a chance for driven professionals to grow, learn, and make a real difference**.Our mission is to contribute to help more
** people and businesses prosper**. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
** Retail & Commercial Banking
** is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.  We are always looking to help customers and their businesses prosper.
** THE DIFFERENCE YOU MAKE
**** Santander Business Banking Direct
** is looking for a Business Banking Telephony Consultant based out of
** Glasgow, St Vincents Street offices**.As a Business Banking Telephony Consultant, you will be providing our customers with an experience which is second to none. You will be there for our customers in the moments that matter – enabling customers and communities to maximise the opportunities available from award winning financial and non-financial support available through Santander. You’ll be a great listener and love connecting with people.

You will be based in Glasgow Contact Centre and will have the flexibility of Hybrid working.

Along with representing Santander to our customers, you’ll have a voice within the organisation too. As the first point of contact, you’ll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experience or better ways of working, we’re all ears.
** This is a full time role at 35 hours per week.
**** There will be multiple permanent and FTC roles available.
** You’ll work five seven-hour rotational shifts, between 08:00 to 18:00 Mon to Fri.

This role is within our Business Banking Contact Centre. You’ll be working in the vibrant centre of Glasgow within walking distance from both main train stations and bus station. With an onsite restaurant, Santander Branch, main shops, and childcare and gym options nearby, there’s something for everyone.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

We’re
** shaping the way we work
** through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
* Providing an excellent customer experience, helping businesses to prosper.
* Actively collaborating with the wider Business Banking Direct team and other teams across the bank to continually develop and improve the service we provide to our customers.
* Working to grow customer loyalty from existing customers and grow market share by developing new customer relationships including third party referrals.
* Helping to keep our customers and the bank safe
** WHAT YOU’LL BRING
** Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re
** enabling teams to go beyond
** by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
** Professional Experience
*** Exceptional listening and communication skills with excellent attention to detail and accuracy. (Required)
* Experience of working within a customer services role, previous telephony experience not essential
** Hard Skills
*** High quality verbal and written communication skills (Required)
* Excellent teamwork with a high level of motivation (Required)
** Soft…