Case Manager

About your work

As a Mortgage Case Manager you will assist mortgage brokers and borrowers with their applications across Bridging, Buy to Let and Residential products. This role will involve managing expectations and deadlines whilst providing an excellent service that encourages repeat business.

• Ensure loans complete as quickly as possible and meet strict completion dates.
• Assist borrowers/brokers with the application process and ensure responses are prompt and professional as well as providing updates throughout the process.
• Proactively manage the post-offer pipeline ensuring cases are ready for sign off by Underwriters prior to completion and that all required documentation is received and saved centrally.
• Compile electronic case files together with a high standard of documentation and data accuracy in preparation for Underwriter assessments.
• Manage the new application allocation queue in the absence of both UW Team Leaders.
• Instruct and liaise with our panel of Valuers.
• Instruct and liaise with solicitors and ensure updates are received regularly and legal work is completed on time.
• Maintain and build positive relationships with Brokers and other intermediaries that supports further business growth.

• Experience dealing with a high volume workflow and prioritising accordingly.
• Ability to form good relationships with Key Stakeholders.
• Close attention to detail.
• Able to work well under pressure to meet strict deadlines.
• Excellent organisational skills.
• Team player, whose behaviour demonstrates commitment to team goals.
• Able to adapt to system and process changes.

• 💰 Competitive salary + company bonus scheme
• 🏠 Hybrid working policy
• 🏖️ 25 days holiday (increasing with the length of service)
• 🏥 Private healthcare
• 🍼 Enhanced parental leave
• 💸 Matched pension contributions up to 4%
• 🏥 Critical illness cover
• 🧠 Employee Assistance Programme & Mental Health support
• 🛟 Life assurance
• 📈 Regular performance reviews to promote a culture of growth and development
• 🏆 Leadership training for managers
• 🤝 Give as you earn scheme for charitable donations
• 🎓 Support for attending conferences and professional learning & development
• 🤑 Discounts via Perkbox
• 🚲 Cycle to work scheme
• 🚂 Season ticket loan
• 🔌 Electric car loan scheme
• 🥳 Monthly socials & annual offsite

At LI we believe in bringing your whole selves to work, we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.