Category Manager

Location:

Glasgow Hours per week: 40 Job Purpose

The Category Manager will be responsible for the management of City Groups & (UK & Ireland) supplier relationships, this includes all PPM and reactive suppliers within a given customer contract.

The Category Manager will be strategically minded and will support in the development and implementation of procurement strategies ensuring cost efficiency, quality and supplier reliability. The role involves managing supplier relationships, negotiating contracts and collaborating with internal stakeholders to meet City and our Client&'s objectives.

You will work within the supplier management team working with the procurement operations team to drive supplier compliance and sourcing team to support the supplier management process. The role will also require a high level of collaboration with our store operations teams to ensure that the supplier management team are close to any emerging issues with the suppliers.

You will create strong oversight and assurance processes and use data driven insight to give a view across your allocated suppliers. Once in place, you will use this to monitor any emerging issues and risks in relation to supplier performance, legal or regulatory compliance, due diligence, or financial control.

A key requirement of the role will be drive City&'s supplier management improvement programme, owning supplier performance, communicating and embedding new governance in line with procurement best practice to enable the Group to consistently measure and manage supplier performance and risk according to the materiality of the relationship and the services delivered.

This SRM approach, once established will set targets to deliver additional value from its relationships. Building partnerships that yield innovative solutions and continuous improvement. There may be a requirement to support Operations with Out of Hours support.

• Manage all supplier relationships and contract delivery for allocated suppliers
• Build strong engagement and trust with City's customers, responding promptly to client requests and using performance scorecards to demonstrate achievement of delivery targets and contractual compliance
• Support category strategy development.
• Create and oversee a regular supplier audit regime to assure City and its customers of suppliers and compliance regarding health and safety, and other key compliance aspects
• Work will customers to set annual budgets and ensure alignment within wider procurement team to deliver schedule of services in line with budget
• Act as an escalation point for all supplier related issues
• Exercise financial control by monitoring actual spend versus budget on a monthly basis, ensuring that any overruns are challenged and reported
• Work with finance team to resolve any supplier payment or accounting issues.
• Build strong relationships with store operations team
• Carry out in-store visits and deal directly with the senior client on all issues
• Work with wider procurement team and finance team to manage all budgets within target, optimising the best value and where possible the lowest cost, without compromising service (where required)
• Review management information to ensure delivery of customer KPI&'s/SLA&'s and statutory obligations meet or exceed requirements
• Escalation of PPM task closures and certification (for areas where we don't have a National Manager/Specialist)
• Create a standard reporting pack for all key supplier relationships, providing updates to the wider city team and customer where required.
• Support reactive job delivery and quote process with city field teams where there are issues across the supply chain or with specific suppliers.
• Lead regular monthly supplier service reviews with allocated suppliers.
• Investigate any supplier escalations, assessing the situation and ensuring remedial action plans are put in place and work with the wider procurement team to coordinate responses to the client.
• Communicate all material breaches or escalations head of supplier management and the Head of Procurement and Strategic Partnerships
• Ensure the effective implementation of escalation and critical incident management…