Operations Manager; FTC

We’re growing and want you to be a part of our journey.

This role is hybrid 2-3 days in the office each week and can be based in any of our regional offices with the exception of London.

The successful candidate will provide high‑quality, consistent operational performance across all service lines, supported by a strong control environment with clear risk ownership and prompt issue resolution. It focuses on ensuring efficient, compliant, and client‑friendly onboarding and lifecycle processes, while strengthening operational resilience and supplier governance. A key part of the remit includes providing clear, trusted operational reporting for senior management and regulators, and fostering a culture of continuous improvement and operational excellence across the organisation.

There will be a focus on three core priorities:

• Supporting the delivery of a defined firmwide operational programme, including planning, governance, and progress tracking.
• Supporting the design, enhancement, and implementation of the firm’s Target Operating Model.
• Supporting the development and embedding of a consistent set of operational KPIs.

Support the Head of Strategy Execution in delivering a firmwide operations programme, including planning, governance, and progress tracking.

Coordinate activity across service lines and central functions, maintaining oversight of dependencies, risks, and milestones.

Maintain programme documentation, actions, and decision logs; prepare concise progress updates for senior stakeholders.

Act as a point of integration between operations, technology, risk, and finance activities to support joined‑up delivery.

Support the definition and refinement of clear, consistent ways of working across the firm’s operations.

Help clarify roles, responsibilities, and interfaces between Group, service lines, and enabling functions.

Support the establishment of effective governance, decision‑making, and escalation arrangements.

Work with colleagues across Operations, Technology, Risk, and Finance to ensure operational processes, controls, and reporting are well aligned and scalable.

Support service lines in embedding agreed operational standards in a way that maintains continuity of client delivery.

Support the development and implementation of a firmwide operational KPI framework aligned to strategic priorities.

Help define consistent measures, data ownership, and reporting cadence across service lines.

Support the production of clear, executive‑level dashboards and MI for ExCo and Board reporting.

Help embed performance measures into business‑ as‑usual forums, enabling proactive management rather than retrospective reporting.

Experience in operations management within a professional services or regulated environment.

Strong understanding of operational risk, controls, and regulatory expectations (FCA/PRA preferred).

Proven ability to manage complex operational services, suppliers, and change initiatives.

Experience working closely with Risk, Compliance, Finance, and Technology teams.

Strong operational judgement with a control‑first mindset.

Excellent stakeholder management and communication skills.

Strong organisational, governance, and documentation capabilities.

Analytical mindset with experience producing clear operational MI for senior leadership.

Ability to balance day‑to‑day operational delivery with longer‑term improvement and transformation.

Comfortable working in a fast‑moving, multi‑stakeholder professional services environment.

Bachelor’s degree or equivalent experience.

We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.

We want to push our industry forward by solving problems in better ways that benefit both our clients & society.

We work with diverse perspectives to…