Account Manager - pa;

Salary: £28k to £30k pa (depending on experience).

• Manage and proactively monitor the status of ongoing business from assigned customer accounts
• Work directly with the client, providing assistance with ongoing projects and offering solutions and ideas when needed
• Making recommendations for improvements, cost savings and innovation
• Liaising directly with the Sales team, providing additional support with customers and briefs
• Raise production job tickets through the site MIS system
• Take ownership of any customer queries or complaints and proactively follow through to resolution
• Monitor project costs and ensure all relevant charges are maintained, ready for invoicing
• To deliver work on time and to a high standard as agreed.
• To understand and adhere to the Company work processes, procedures, and policies
• Develop, maintain, and update and understand the branch network and suite of products and services the business provides in order to deliver the best product and service to the client.
• Flexible approach to work to meet deadlines
• Ability to work calmly and effectively when under pressure of tight deadlines
• Deliver ad-hoc duties as reasonably required by the manager

• Effective and appropriate communication style
• Always demonstrate an approachable and helpful manner
• Diplomacy, integrity, and professionalism when dealing with the public, customers and colleagues
• Works well within a team
• Ability to multitask
• Ability to plan and organise workload
• The confidence and ability to work on own initiative
• Ability to listen, understand, make suggestions, and interpret requirements of customers and colleagues
• Excellent organisation skills, a methodical working style and high attention to detail
• Proactive and self-motivated whilst being able to work multiple deadlines for various clients, whilst working under pressure.