Purchase to Pay Service Delivery & Process Lead

GBS Purchase to Pay (PTP) Service Delivery & Process Lead – Finance – Global Business Services – Glasgow – Full Time. Working pattern: 2 days in office, 3 days remote.

We are seeking a proactive, commercially minded and detail‑focused Purchase to Pay (PTP) Process lead with strong service delivery and process management experience.

• Own and maintain the end to end Purchase to Pay process, including vendor management, invoice processing, disbursements, expenses, supplier reconciliations, queries and payments.
• Define and maintain clear process standards, controls and operating procedures, ensuring consistency and compliance across all supported locations.
• Ensure robust controls are embedded and operating effectively, regularly monitoring compliance, data integrity and risk exposure, and driving remedial action where required.
• Ensure compliance with relevant legal, regulatory and firm policy requirements in all jurisdictions supported.

• Accountable for end‑to‑end PTP service delivery performance, ensuring services are delivered in line with agreed SLAs, KPIs and customer expectations across all accounts payable teams.
• Monitor service performance, operational issues and control breaches, acting as the primary point of escalation for material PTP service delivery issues and driving timely resolution.
• Proactively identify service risks, capacity constraints and performance trends, implementing corrective actions to protect service quality and business outcomes.
• Develop and maintain process performance metrics, providing insight into trends, root causes and improvement opportunities.
• Identify, prioritise and lead continuous improvement initiatives to enhance efficiency, quality, customer experience and scalability.
• Act as the PTP subject matter expert, providing guidance and challenge on process design, change initiatives and system enhancements.

• Provide clear service performance reporting and insight to Finance leadership and key stakeholders, including service issues, root causes, remediation actions and improvement outcomes.
• Build and maintain strong working relationships with Finance leadership, accounts payable teams and key stakeholders across the firm.
• Liaise with stakeholders to understand business needs, assess priorities, manage issues and escalations, and communicate process performance and changes.
• Support the planning and execution of process migrations, transitions and transformations, ensuring minimal disruption and effective knowledge transfer.

• Accountable for documenting PTP processes end‑to‑end, ensuring materials are accurate, accessible and fit for purpose.
• Develop and maintain globally aligned knowledge resources, supporting consistent delivery and onboarding across teams.

• Proven experience in end‑to‑end Purchase to Pay process leadership within a legal or professional services environment.
• Demonstrated experience owning or overseeing service delivery for a global or multi‑location finance process, including performance management, issue resolution and continuous improvement within a GBS or shared services environment.
• Demonstrated experience designing, standardising and improving complex, cross‑functional processes.
• Ability to analyse performance data, identify root causes and drive sustainable improvements.
• Proven experience in developing talent and leading diverse teams through periods of process transformation.
• Strong stakeholder management skills, with the ability to influence and collaborate across functions and geographies, including virtual environments.
• Excellent communication and documentation skills, with the ability to translate complex processes into clear, practical guidance.
• Comfortable working in a fast‑paced, evolving environment with multiple priorities.
• Experience of working in a law firm and with Elite 3E are advantageous.

• Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home.
• Join an award‑winning global firm:
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