First Response Apprentice

Programme Scotland | Business | Digital Applications Support SCQF Level 6 Area of interest Digital Systems Working location The Ca'd'oro, 45 Gordon Street, Glasgow, G1 3PE
Salary £24,279 per annum Closing date 01/07/2026

Would you like to work for one of Scotland's leading law firms? Harper Macleod are an award winning legal firm who are also well renowned for our work with apprentices. We've won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards 3 years in a row.

We are looking for a First Response team member to work within the First Response team within the Personal Injury & Reparation department. The First Response team is the first point of contact for clients, whether they are an individual, insurer or private company. The team plays an important role in capturing and converting enquiries.

• First point of contact when answering enquiries from clients and taking statements, triaging where necessary. You will gather information on new claim enquiries referred to by the department and update clients accordingly.
• Make calls to third parties on behalf of the team to gather information and document. Using iManage, you will input data which will be viewed by solicitors. It is important that you follow compliance and log this information accurately.
• Actively managing enquiries from social media platforms using Solcase (a case management system).
• Receive tasks via Bighand with regards to printing/scanning requests department wide.
• Manage own diary via MS Outlook to pre-plan your days.
• Open files (via iManage) so that team can access information.

• Excellent I.T. and organisational skills including Outlook, Word, and Excel.
• Ability to prioritise and work to deadlines under pressure.
• Ability to use initiative.
• Experience in managing tasks/processes.
• Attention to detail and accuracy.

£24,279 per annum.

35 hours per week, Monday to Friday, 9am - 5pm.

• Critical illness protection.
• Life assurance.
• Discounted conveyancing on sales and purchases.
• Discounted eyecare.
• Charity donation through payroll.
• Cycle to work scheme.
• Buy additional leave option.
• Extra holidays at Christmas.
• CSR days.
• Funding for external training.
• Recruitment finder’s fee.
• Additional discounts.
• 4pm birthday finish.

Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Your future salary will be discussed should you be offered a permanent role.

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor y ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.