Performance Analyst, Business

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* Job title:

** Performance Analyst
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* Location:

** Scottish Power HQ, Glasgow (Hybrid)
** Salary:
** from £37,560 per annum + excellent benefits package and career progression opportunities
*** Help us create a better future, quicker
*** At Scottish Power we know that our people are our strongest asset, so we’re always looking for individuals whose energy, intelligence and passion can help us reach our goals.

At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company.
*** What you'll be doing
*** The role of Performance Analyst is crucial in driving internal performance improvements across various customer service function, including the distribution call centre, customer connections, and back-office support, through the reporting and analysis of performance metrics. The Performance Analyst will play a key role in providing insights to support data-driven decision-making to improve internal processes and customer experience.

The successful candidate will be responsible for managing and analysing significant quantities of data from multiple sources. They will provide ongoing reporting, statistics, and analysis on business-critical performance metrics. This role requires strong analytical skills and meticulous attention to detail to effectively control and understand these statistics. The insights generated will inform strategies aimed at improving internal processes and customer experience.
*** What you’ll bring
**** Previous experience in a Performance Analyst or similar role within a call centre environment is preferred.
* Proficiency in data analysis tools (e.g.  Excel, R, Python, SQL, or similar).
* Experience with data visualization tools like Tableau, Power BI, or similar.
* Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
* Excellent communication skills, with the ability to present complex data in a clear and understandable manner.
* High level of accuracy and attention to detail.
* Ability to work collaboratively in a team environment and manage multiple priorities effectively.
*** What’s in it for you
*** As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:
* 36 days annual leave
* Holiday purchase – perfect your work/life balance with extra annual leave
* Share Incentive Plan and Sharesave Scheme
* Payroll giving and charity matched funding
* Technology Vouchers – save more and spread the cost of your technology purposes
* Count us in – pledge to reduce carbon emissions and help fight climate change
* Electric Vehicle Schemes – to help you transition to green/clean driving
* Cycle to Work scheme and public transport season ticket loans
* Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
* Life Assurance (4x salary)
* Access to ‘nudge’ financial wellbeing support
* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
*** Why SP Energy Networks
*** SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting…