Facilities Assistant

Base

Location:

Glasgow

Salary: £29,504 - £34,757 + benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | On-site

A multi‑functional role supporting the Sites Facilities Managers in delivering day‑to‑day FM services. Working as part of a team and independently, the postholder will provide excellent customer service to SSE colleagues and visitors, assist with front‑of‑house duties, administration, audits, maintenance scheduling, stakeholder engagement, dispute resolution, contractor management, FM reporting, staff and desk moves, car‑park management and catering coordination. The role may require travel to other sites to ensure service delivery across the estate.

• Facilities Operations:
  Ensure efficient site services and compliance with statutory and regulatory requirements while providing excellent customer service.
• Financial Management:
  Support budget tracking, manage maintenance activities, and assist with site projects by handling purchase orders and invoices.
• Compliance & Safety:
  Maintain accurate records via FM systems, verify work quality, and promote a culture of safety through checks, training, and contractor management.
• Supplier & Stakeholder Relations:
  Strengthen supplier relationships and provide exceptional customer service to stakeholders, ensuring professional and courteous interactions.
• Person & Role Specifications:
  Utilize strong IT and administrative skills, work towards an IWFM Level 3 Diploma, and demonstrate teamwork, initiative and effective communication.

• Experience with front‑of‑house/reception duties with a solid customer‑service focus.
• Experience in dealing with multiple stakeholders across a number of business functions to support departmental goals.
• Previous experience within FM, either in‑house, TFM or client side.
• Knowledge of both hard and soft FM services.

• Discounts on private healthcare and gym memberships.
• Wellbeing benefits such as a free online GP and 24/7 counselling service.
• Interest‑free loans on tech and transport season tickets, or a new bike with the Cycle to Work scheme.
• Generous family entitlements including maternity and adoption pay, and paternity leave.

SSE will make any reasonable adjustments you need to ensure your application and experience with us is positive. Please contact  / to discuss how we can support you. We are dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive.