AVP Business Analyst

Job Description

Purpose of the role:
To support the organisation, achieve its strategic objectives by identifying business requirements and solutions that address business problems and opportunities.

• Identification and analysis of business problems and client requirements that require change within the organisation.
• Development of business requirements that address business problems and opportunities.
• Collaboration with stakeholders to ensure proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Creation of operational and process design to ensure solutions are delivered within scope.
• Support change management activities, including development of a traceability matrix to ensure successful implementation and embedding of solutions.

• Advise and influence decision‑making, contribute to policy development, and take responsibility for operational effectiveness.
• Collaborate closely with other functions and business divisions.
• Lead a team performing complex tasks, delivering work that impacts the whole business function.
• Set objectives and coach employees, appraise performance, and determine reward outcomes.
• Demonstrate the four LEAD behaviours:
  Listen, Energise, Align, Develop.
• For individual contributors: lead collaborative assignments, guide team members, and identify inclusion of other specialisations.
• Consult on complex issues and advise People Leaders on risk mitigation and policy development.
• Take ownership of managing risk and strengthening controls related to work performed.
• Engage in complex analysis of data from multiple internal and external sources to solve problems creatively and effectively.
• Communicate complex information, including sensitive content, to appropriate audiences.
• Influence or convince stakeholders to achieve desired outcomes.

• Identify new directions for assignments and projects using cross‑functional methodologies.
• Collaborate with other work areas to stay aligned with business strategy.
• Support risk governance and contribute to control and governance agenda.
• Deliver projects within agreed scope, time, and budget constraints.

• Minimum 5 years’ Business Analysis experience within technology change programmes in the Financial Services sector.
• Proven track record of delivering end‑to‑end technology change initiatives from requirements definition to implementation and go‑live.
• Experience in Agile delivery teams.
• Strong understanding of the Credit domain, including the end‑to‑end Lending lifecycle from front‑office origination to fulfilment and servicing.
• Experience in technology platform incident management, including impact assessment, stakeholder communication, and support for resolution activities.
• Additional highly valued skills include technical SME experience (8+ years), risk and governance methodologies, strategic thinking, and best practices for standard technology control processes.

Glasgow office