Portfolio Director ServiceNow

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands – Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI‑powered, end‑to‑end solutions for all industries.

Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The Portfolio Director is a senior member of the Global Service Now Portfolio organisation, working directly with the CTO / Portfolio Lead to define, manage, and evolve the global portfolio of offerings, solutions, and innovation assets.

This role is responsible for translating strategic vision into a structured portfolio of differentiated offerings, ensuring competitive positioning, driving innovation (including GenAI and Agentic AI), and enabling the business with pricing, packaging, and GTM assets that accelerate growth.

The Portfolio Director partners closely with Sales Enablement, Value Engineering, Delivery, Industry Leads, and Alliance teams to ensure the portfolio is market‑relevant, commercially viable, technically robust, and aligned with customer needs and Service Now’s platform evolution.

• Shape and maintain the global Service Now offerings portfolio in assigned areas (like AI, CRM, ITx, Employee Experience), ensuring relevance across industries and regions.
• Translate portfolio strategy into roadmaps, investment plans, and innovation themes.
• Drive competitive differentiation, ensuring each offering has a unique market position.
• Lead the definition of pricing, packaging, and GTM assets to support successful sales and delivery.
• Steer R&D and innovation programs, including next‑generation solutions leveraging Agentic AI and GenAI.
• Ensure portfolio coherence with Atos’ strategy and Service Now’s product roadmap.
• Strengthen Atos’ brand as a leader in digital workflow, automation, and AI‑enabled transformation.

• Offering & Solution Definition
  • Develop and maintain global offerings and solutions spanning modules, industries, and horizontal capabilities.
  • Define offering scope, value propositions, target personas, use cases, and success metrics.
  • Partner with Value Engineering to embed industry accelerators, blueprints, and delivery methods into portfolio offerings.
• Portfolio Roadmap Ownership
  • Maintain the global portfolio roadmap, including modules, industries, AI capabilities, and innovation themes.
  • Monitor market trends, Service Now releases, ecosystem movements, and customer demand signals.
  • Prioritise feature and capability development in alignment with strategy and investment priorities.
• Competitive Differentiation & Positioning
  • Perform competitive analysis, benchmarking, and positioning activities.
  • Ensure each offering has a clear differentiation narrative backed by assets and proof points.
  • Partner with Sales Enablement to incorporate competitive insights into battle cards and GTM materials.
• Pricing, Packaging & Commercialization
  • Define pricing models, packaging structures, and service tiers for each portfolio offering.
  • Collaborate with sales, finance, and regional leaders to ensure commercial viability.
  • Develop GTM toolkits including:
    • Offering sheets
    • Sales plays
    • Use case packs
    • Customer‑value narratives
• R&D / Innovation Leadership
  • Drive R&D initiatives along with the R&D engineering team, focusing on:
    • Automation
    • AI‑driven workflows
    • Industry innovations
    • Next‑gen platform capabilities
  • Collaborate with Alliance teams, startups, and technology partners to incubate new…