Fleet Quality & Assurance Engineer

Location: Glasgow (Hybrid)
Contract: Permanent, Part Time
Hours: 17.5 hours per week
Salary: £29,000 per annum

Caledonian Sleeper is an iconic overnight rail service connecting Scotland with London, operating nightly (excluding Saturdays) and serving major cities and rural destinations. With a heritage dating back to the late 19th century, we are renowned for comfort, hospitality and delivering a unique travel experience across some of the UK's most scenic routes.

Operating on behalf of the Scottish Government, we play an important role in providing sustainable and convenient travel across the UK.

Our core values –
Togetherness, Respect, Integrity and Passion – underpin everything we do. We are committed to building a diverse and inclusive workplace that reflects the communities we serve while delivering an exceptional experience for our guests.

We are looking for a strategic Payroll Partner to lead our payroll function with clear vision, strong governance and a focus on continuous improvement. You'll drive a customer-focused payroll service, ensure statutory compliance and enhance the colleague experience by continually improving payroll processes.

You'll oversee all aspects of payroll, including wages, expenses, overtime, sickness, tax codes, pensions and statutory deductions, while working closely with internal teams, our payroll provider and external stakeholders.

• Lead the payroll function and report to the People Experience Director.
• Line manage the Payroll Lead and provide cover when required.
• Act as the primary liaison with our external payroll provider.
• Oversee Railway Pension Scheme reassessments and gross salary updates.
• Represent Payroll during internal and external audits.
• Work closely with the Senior People Team on people initiatives and projects.

• Ensure payroll complies with all relevant legislation and statutory requirements.
• Keep payroll systems and processes up to date with legislative changes.
• Support internal and external audits while maintaining data protection standards.
• Drive continuous improvement through performance reviews, benchmarking and stakeholder engagement.

• Manage the end-to-end payroll process.
• Oversee payroll inputs including:
  • Expenses
  • Overtime
  • Sickness
  • Tax codes
  • Pension contributions
  • Statutory and voluntary deductions
• Manage payroll calendars, pay awards and salary increments.
• Determine Sick Pay and Maternity Pay entitlements alongside the People Experience Team.
• Complete final payroll checks, costing and gross-to-net validation.
• Coordinate P60s, P11
  
  Ds and HMRC Real Time Information (RTI) submissions.
• Maintain payroll data accuracy and governance.
• Produce payroll, pension and costing reports.
• Complete Office for National Statistics (ONS) surveys following each pay cycle.
• Conduct payslip reviews as part of payroll quality assurance.
• Liaise with Rail Pen on pension matters, including ill-health cases where applicable.
• Respond to payroll queries from colleagues and managers in a timely manner.
• Manage the relationship with the external payroll provider.
• Prepare governance reports and participate in governance meetings.
• Collaborate with Finance, Compliance, Rail Pen and other stakeholders.
• Represent Payroll in cross-functional projects and organisational initiatives.

• Lead payroll transformation and continuous improvement initiatives.
• Monitor payroll service standards and customer feedback.
• Champion a proactive, inclusive and customer-focused payroll service.

• Oversee payroll enquiry processes and service standards.
• Support employees and managers with queries relating to:
  • Payroll
  • Income Tax
  • National Insurance
  • Pension
  • Statutory payments

• Membership of a relevant professional body (such as CIPP) with evidence of ongoing CPD.
• 3–5 years' experience managing complex payrolls.
• 1–2 years' supervisory or management experience.
• Strong understanding of payroll operations and legislation.
• Experience working with outsourced payroll providers.
• Knowledge of payroll and pension legislation.
• Excellent analytical and problem-solving skills.
• Strong written…