Repairs Scheduling Officer

We're looking for a highly organized and customer-focused Repairs Planning Officer to join our Housing Services team.

In this role, you'll play a vital part in ensuring housing repairs are delivered efficiently by coordinating and scheduling work for our tradespeople. You'll work closely with tenants, technical officers, stores, and operational teams to manage appointments, respond to changes, and help deliver an excellent repairs service.

• Schedule and coordinate responsive, planned and void property repairs.
• Manage appointments and reschedule works when priorities or resources change.
• Provide excellent customer service, keeping tenants informed throughout the repairs process.
• Monitor job progress, maintain accurate records and support performance reporting.

• Excellent organisational and planning skills with the ability to manage multiple priorities.
• Strong customer service and communication skills.
• Experience with in housing repairs/maintenance.
• Experience in scheduling, administration or coordinating workloads in a fast-paced environment.
• Good IT skills and confidence using scheduling or job management systems.

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.