Operational Resilience and Continuity Lead

Job Title
:
Operational Resilience & Continuity Lead

Target Start Date
: 3rd August

Contract Type
:
Permanent, Part Time, Full Time, Job Share option available

Location
:
Flexible across all Ageas and esure locations

Closing Date for applications
: 7th July

We have a great opportunity for Operational Resilience & Continuity Lead to join our team. This role will report into the Operational Resilience & Continuity Leader.

As an Operational Resilience & Continuity Lead, you will play a key role in helping Ageas deliver reliable services to customers, even during unexpected events or disruption. You will lead the development and continuous improvement of our operational resilience, business continuity and crisis management frameworks, ensuring we can respond effectively to risks while meeting regulatory requirements. Working with colleagues across the business and senior stakeholders, you will help strengthen resilience, drive improvements and support the long-term stability of our operations.

• Lead the development and ongoing enhancement of Ageas' operational resilience framework.
• Ensure important business services, impact tolerances and supporting processes remain effective and up to date.
• Monitor, assess and report on resilience risks, vulnerabilities and remediation activities.
• Design and deliver scenario testing to assess resilience and identify opportunities for improvement.
• Maintain and develop resilience policies, standards, governance and operating procedures.
• Chair resilience forums and provide meaningful insights and updates to senior stakeholders.
• Lead the business continuity and crisis management frameworks across the organisation.
• Coordinate business continuity planning, testing and incident preparedness activities.
• Act as the operational resilience subject matter expert, supporting projects, change initiatives and regulatory requirements.

• Strong experience in operational resilience, business continuity and crisis management.
• Previous experience within financial services or another regulated environment.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Strong analytical skills with the ability to identify risks and develop practical solutions.
• Experience designing and implementing resilience frameworks, policies and governance processes.
• Good understanding of operational resilience regulations, industry standards and best practice.
• Excellent planning and organisational skills, with the ability to manage competing priorities.
• Strong written and verbal communication skills, with the ability to present complex information clearly.
• Professional qualifications or accreditation in operational resilience, risk management or business continuity would be advantageous.

• Flexible Working
  :
  Smart Working @ Ageas; part‑time and job‑share options; 35 days holiday inclusive of bank holidays.
• Health and Wellbeing
  :
  Dental insurance, health cash plan, health screening, mental health support, wellbeing activities.
• Wealth Benefits
  : 50% off esure and Sheilas' Wheels motor and home insurance; annual bonus schemes; competitive pension, savings and loans.
• Work‑Life Support
  :
  Well‑being activities, mindfulness, sports and social club events; maternity, paternity and adoption entitlements; return‑to‑work programme.
• Partner Benefits
  :
  Life assurance and critical illness cover.
• Tech and Gadgets
  :
  Discounts on wearables, tablets, laptops and other tech.
• Transport
  :
  Car salary exchange, cycle scheme, vehicle breakdown cover.

We are an inclusive employer and encourage anyone to apply. We are a signatory of the Race at Work Charter and Women in Finance Charter, members of iCAN and GAIN. As a Disability Confident Leader, we guarantee an interview for applicants with a disability who meet the minimum criteria for the role.