Colleague Experience Architect Lead

Responsibilities

• Collaborate with stakeholders to identify process optimisation opportunities
• Develop and implement strategies to improve banking operations efficiency
• Create reports and presentations on performance and optimisation
• Identify industry trends and provide recommendations for change
• Manage and mitigate risks in relation to team operations
• Advise key stakeholders on functional and cross-functional impacts
• Maintain current business capabilities and assess change impacts

• Analytical and problem-solving skills
• Experience in capability modelling, business architecture, enterprise thinking, strategic design, or similar roles
• Ability to assess business capabilities alongside applications, data, processes and controls
• Experience identifying simplification, optimisation, automation or rationalisation opportunities
• Understanding of how digital solutions and data enable business outcomes
• Ability to develop clear target-state direction and translate this into practical recommendations
• Communication and influencing skills, including confidence working with senior stakeholders and governance forums
• Collaborative, structured and proactive approach