Digital Change Manager

Responsibilities

• Lead the development and delivery of integrated change strategies across programmes, portfolios, and projects
• Create a clear strategic narrative linking multiple initiatives and articulating business value
• Drive adoption and usage of new systems, platforms, and processes
• Conduct change impact assessments and define mitigation actions
• Lead stakeholder management, engagement, and communication planning
• Focus on the people side of change, ensuring individuals are prepared, supported, and equipped to adopt new processes, systems, and technology
• Facilitate workshops and drive alignment across business and project teams
• Partner with HR on organisational design, role changes, and people impacts
• Provide both strategic oversight and hands-on delivery of change activities
• Contribute to the continuous enhancement of change capability and frameworks
• Collaborate with programme, project, vendor, and business stakeholders
• Governance and reporting
• Stakeholder management and engagement
• Change impact assessment (Discovery)
• Change strategy, principles, and approach

• Proven experience in Digital Business Change / Change Management roles
• Experience operating at programme or portfolio level
• Strong understanding of change frameworks (e.g. ADKAR, PROSCI)
• Demonstrated ability to lead end-to-end change delivery
• Strong stakeholder engagement and facilitation skills
• Experience working in complex, multi-project environments
• Ability to balance strategic thinking with hands-on delivery
• Highly motivated and proactive
• Curious with a continuous improvement mindset
• Strong communicator and influencer
• Collaborative and partnership-driven
• Solution-oriented with a focus on delivering value