Senior Business Analyst

## Senior Business Analyst Solicitarlocations:
Reino Unido, Glasgow posted on:
Publicado hoytime left to apply:
Fecha final: 8 de agosto de 2026 (Quedan 14 días para realizar la solicitud) job requisition :
R-29987
** Senior Business Analyst
***
* Location:

Glasgow – hybrid working (2-3 days in the office)
**** Salary:**  £40,400-£50,500
** Permanent, Full Time
***** Help us create a better future, quicker
*** We’re looking for an experienced Senior Business Analyst to play a pivotal role in driving innovation, operational excellence, and continuous improvement across our Broadband business. This is an exciting opportunity to influence strategic decision-making, lead meaningful change, and help shape the future of broadband services through data-driven insights and stakeholder collaboration.
*** What you’ll be doing
*** As a key member of the team, you will be responsible for analysing performance, monitoring broadband-related activity, and identifying opportunities to improve service delivery, customer outcomes, and operational efficiency. Working closely with internal teams and external partners, you will provide insightful reporting, detailed analysis, and practical recommendations to support broadband installation and service performance. You will lead the transformation of complex datasets into actionable business intelligence, ensuring compliance with relevant legislation and industry requirements while enabling informed decision-making across the organisation.

By tracking key performance indicators and identifying trends, risks, and opportunities, you will help drive improvements across customer journeys, operational processes, and service delivery standards. This role requires a strong focus on stakeholder engagement, working across multiple functions including Broadband Operations, Customer Services, Billing, Compliance, Data & MI, and Transformation teams. You will also manage relationships with external broadband delivery partners and service providers, ensuring contractual obligations are met and customer expectations remain at the centre of every decision.

Alongside your analytical expertise, you will contribute to capability development by supporting training initiatives, promoting the use of digital and AI-enabled learning tools, and ensuring knowledge and governance standards are maintained. You will be expected to assess operational performance, identify cost-saving opportunities, manage business risks, and recommend solutions that support both customer satisfaction and commercial objectives.
*** What you’ll bring
*** To be successful in this position, you will bring significant experience within the broadband industry, along with a strong understanding of broadband operations, market dynamics, and customer journeys. You will have a proven track record of stakeholder and supplier relationship management, contract management, and dispute resolution, coupled with exceptional analytical, problem-solving, negotiation, and influencing skills. Previous broadband industry experience and an understanding of the broadband market are essential, while knowledge of Scottish Power Customer Business policies and processes would be advantageous.

If you are a commercially minded analyst with a passion for data, operational improvement, and delivering outstanding customer outcomes, we would love to hear from you.
*** What’s in it for you
*** As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:
* 36 days annual leave
* Holiday purchase – perfect your work/life balance with extra annual leave
* Share Incentive Plan and Sharesave Scheme
* Payroll giving and charity matched funding
*…