Commercial Improvement Manager

Scottish Power HQ, Glasgow (hybrid) Salary from £66,000 + car allowance, up to 20% bonus & other excellent benefits Help us create a better future, quicker!

The Commercial Improvement Manager is responsible for driving end-to-end commercial improvement across the Business Energy portfolio, supporting SME and Industrial & Commercial (I&C) segments and optimisation of CPPA and sustainable energy solutions.

The Commercial Improvement Manager is responsible for driving end-to-end commercial improvement across the Business Energy portfolio, supporting SME and Industrial & Commercial (I&C) segments and optimisation of CPPA and sustainable energy solutions.

The role focuses on improving sales processes, customer journeys, systems and commercial frameworks to drive efficiency, scalability and performance.

Working cross-functionally across Sales, Pricing, Product, Operations, Digital and Wholesale, the role supports revenue growth, margin optimisation and improved customer outcomes.

• Drive commercial improvement initiatives across SME, I&C and PPA sales channels
• Improve end-to-end customer lifecycle performance from lead through to billing
• Support optimisation of CPPA end to end processes including contract negotiation, governance, onboarding and in contract lifecycle management.
• Enhance sales effectiveness across direct and partner channels
• Define and track commercial performance metrics
• Support system and process improvements with Digital / IT
• Ensure compliance with regulatory and governance frameworks
• Deliver improvement roadmaps aligned to Business Energy strategy
• Responsible for the collation of submission packs for responding to CPPA tenders/RfQs/RfPs, including pricing from each business to provide a full Scottish Power offering
• Working with Compliance , Legal , Regulation and Cyber teams in assessing , designing, delivering or evolving necessary requirements across Business Energy Sales
• Assist in the engagement of customers, both new and existing, to continue bi-lateral discussions on the pipeline of projects seeking a route to market through CPPAs
• Supports SME and I&C customer base and revenue performance
• Contributes to CPPA portfolio development and optimisation
• Operates across Sales, Product, Pricing, Operations and Digital
• Influences customer acquisition, onboarding and retention performance

• Proven experience leading business transformation, process improvement or commercial change programmes within the energy, utilities or B2B services sector.
• Demonstrable success delivering measurable commercial outcomes, such as revenue growth, margin improvement, cost reduction, customer experience improvements or operational efficiency gains
• Strong analytical and problem-solving skills
• Senior Stakeholder management and cross-functional delivery experience
• Proven experience managing multiple initiatives across different business areas
• Structured approach to project delivery
• Understanding of Business Energy markets (SME/I&C) is highly desirable
• PPA or renewable contract experience, alongside regulatory knowledge is desirable

• Demonstrated experience in commercial or operational improvement at a senior level
• Strong stakeholder management skills
• Ability to deliver measurable improvements
• Ability to operate effectively in fast-changing environment

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:

• 36 days annual leave
• Holiday purchase –…