Product Manager

Hourly commitment: 35

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

As a Finance Product Manager within our Product Management Team, you’ll lead the planning and delivery of our finance products across their full lifecycle. You’ll gather and prioritise product and customer requirements, define a clear product vision, and work closely with stakeholders and delivery teams to ensure products meet business goals and maximise value.

You’ll build strong, collaborative relationships with key stakeholders — including Business Owners, Product Managers, Business Analysts, Engineers and IT Leads — working with them to develop and deliver an achievable Product Roadmap. You will create and maintain clear, actionable backlogs and communicate progress effectively.

Bringing solid experience in product management and agile methodologies, you’ll unite stakeholders to solve problems, enhance product capability and support the organisation in meeting its strategic and operational objectives. You’ll also provide matrix leadership to cross-functional colleagues within your product squad, ensuring alignment, engagement and delivery against agreed expectations and governance processes.

As this role focuses on finance products within St John, applicants must have strong experience with finance systems, processes and controls.

• Proven experience managing finance systems and processes, with strong financial acumen and understanding of finance business processes, controls and regulatory requirements.
• Demonstrable experience across the full finance product lifecycle — product vision, roadmap creation, backlog management, and user story development — using agile methodologies.
• Strong understanding of financial system architecture and experience supporting the development of financial reports.
• Skilled in leading and motivating cross-functional product teams, coordinating multiple work streams, and transitioning delivery projects into business-as-usual environments.
• Excellent stakeholder management, communication and influencing skills, with the ability to translate complex technical solutions for non-technical audiences.
• Experience managing third-party suppliers to deliver products to agreed time, cost and quality, alongside proficiency with tools such as Jira/Azure Dev Ops, Confluence and MS Office.

• Define and deliver a clear product strategy and roadmap aligned to organisational goals and the DDaT transformation programme, managing timelines, risks and opportunities.
• Lead cross-functional squads to deliver product features and improvements, running core agile ceremonies and maintaining high-quality…