Testing & Recovery Analyst

Testing & Recovery Analyst

This role is responsible for supporting response and recovery capabilities through scenario testing, workforce planning, employee accountability processes, and resilience response activities. Working closely with Testing Managers and business stakeholders, you will design and assess disruption scenarios, analyse potential impacts on customers and services, identify resilience weaknesses, and support the development of effective recovery strategies. You will also produce reporting, contribute to regulatory self‑assessments, and ensure testing activities meet audit and operational resilience requirements.

The ideal candidate will have operational resilience experience, strong analytical skills, and the ability to engage confidently with a wide range of stakeholders.

• Strong understanding of FCA and PRA Operational Resilience requirements and their application within a regulated environment.
• Experience designing and facilitating realistic resilience testing, simulation exercises, and workshops to validate business continuity, crisis management, and operational resilience capabilities.
• Ability to produce high‑quality test reports, review response and recovery playbooks, and deliver clear management information and recommendations.

• Understanding of IT recovery, critical business services, and end‑to‑end operational processes.
• Ability to support recovery activities during disruptions and capture lessons learned to drive continuous improvement.
• Experience assessing risks, identifying resilience gaps, and recommending practical mitigation and recovery solutions.
• Good understanding of technology resilience concepts, including the potential impact of disruptive events and the risks associated with incident management.
• Experience using Service Now.

The successful candidate can be based in Glasgow Campus or Edinburgh (South Gyle Crescent).

To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.

• Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring compliance to the standard and controls.
• Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
• Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
• Provide oversight to the business and technology recovery capability improvements, and uplifts to third‑party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
• Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
• Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.
• Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).
• Continually remain abreast of resilience and crisis and incident management…