Helpdesk Operative

Main duties

• To learn all aspects of the Service Desk Coordinator role
• Scheduling and planning works for engineers and sub-contractors
• Up-dating jobs on Maximo CAFM system and use of Click planning platform
• Ensure Purchase Orders for all contracted works are correctly raised and approved for payment
• Monitoring the mailbox and ensuring that all incoming emails are dealt with
• Review all certification, worksheets and contractor reports to capture any remedial works required
• Working with Service Desk Supervisor / Operations Manager / Contract Manager to provide any support they require, including providing Management Information for customer reports
• Prepare Quotations As Required
• Regular communications - both via Teams call and Emails
• Able to build good working relationships with internal and external stakeholders
• Attaching Certification, Purchase Orders, Documentation As Required Into Maximo

• Willingness to learn and develop into the role
• Possess good IT skills.
• Can interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third-party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team

Better places, thriving communities.

• Willingness to learn and develop into the role
• Possess good IT skills.
• Problem solving skills
• Flexible, can-do attitude
• Can interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third-party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Cory Ambler at

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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