Shift Manager - Early & Late shift

Job reference number 341459

Shift Manager - Early & Late shift

Salary starting at £54,612, 10% bonus potential, 25 days annual leave and generous pension

Full time , Permanent

Glasgow Mail Centre, St Rollox Business Park, Glasgow, G21 1AA

We have 2 very exciting opportunities for someone to join us as a Early & Late Shift Manager at our Glasgow Mail Centre, helping us to continue to improve and deliver the best service.

This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You’ll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential. It’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service.

It’s an important time in our history, as we make tech a bigger part of our operation, and you’ll be essential in helping our people to adapt and us to grow and evolve.

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.

People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.

Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.

Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.

Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.

Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Early Shit Late Shift

• Monday - 08:00 - 14:00
• Monday - 14:30 - 22:42
• Tuesday - 06:30 - 15:15
• Tuesday - 14:30 - 22:42
• Wednesday - 06:30 - 15:15
• Wednesday - 14:30 - 22:42
• Thursday - 06:30 - 15:15
• Thursday - 14:30 - 22:42
• Friday - 06:30 - 15:15
• Friday - 14:30 - 22:42

Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step,…