Consumer Duty Embedment Analyst

Join us as a Consumer Duty Embedment Analyst at Barclays, where you will support with the translation of FCA (Financial Conduct Authority) Consumer Duty regulation into practical, real-world application, helping to maintain frameworks and policies that drive good customer outcomes across products and services. You will work closely with stakeholders across the business, supporting teams to understand, evidence, and deliver the right outcomes through the effective use of data and customer journey oversight.

Acting as a collaborative presence across functions, you will engage with teams to assist in providing check and challenge, helping to ensure regulatory expectations are met and that all areas are delivering consistently fair outcomes for customers.

To be successful as a Consumer Duty Embedment Analyst, you must have the following essential skills:

• Experience in the coordination of governance forums and the creation of forum packs.
• Experience in supporting outcome monitoring, with the ability to support the design and implementation of robust frameworks and measurement metrics.
• Ability to support with interpreting and analysing data, identifying trends, and translating insights into clear, actionable recommendations for the business.
• Demonstrated ability to engage and effectively influence senior stakeholders to drive alignment and deliver business outcomes.

Some other highly valued skills may include:

• Knowledge and understanding of Customer Duty regulations.
• Excellent storytelling skills, with the ability to clearly articulate and communicate information at all levels.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in London, Glasgow or Northampton.

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of…