Customer Delivery Manager - Manufacturing

About Zendlabs

Zendlabs is one of the UK's fastest growing contract manufacturers specialising in sports nutrition, health & wellness, nutraceuticals and functional products. From concept through to formulation, procurement, manufacturing, packaging, fulfilment and delivery, we help ambitious brands bring innovative products to market quickly and successfully.

You will own every customer manufacturing project from receipt of the Purchase Order through to final customer delivery. Acting as the single point of ownership, you will coordinate Sales, Innovation, Procurement, Planning, Manufacturing, Quality, Finance and Fulfilment to ensure every project is delivered On Time In Full (OTIF). You will proactively communicate with customers, remove blockers, drive accountability across departments and ensure customers always know the status of their projects.

To successfully deliver every manufacturing project by coordinating internal stakeholders, managing stage gates, providing proactive customer communication and ensuring products are delivered safely, on time, in full and to specification.

• Own projects from Purchase Order through to customer delivery.
• Manage timelines, milestones, risks and dependencies.
• Ensure projects remain on schedule and escape risks early.

• Be the customer's primary point of contact.
• Provide proactive progress updates and manage expectations.
• Communicate delays professionally with recovery plans.

• Coordinate Sales, Innovation, Procurement, Planning, Manufacturing, Quality, Regulatory, Packaging, Fulfilment and Finance.
• Drive accountability and challenge missed deadlines.

• Chase deposits, proformas and payment approvals before manufacture.
• Work closely with Finance to resolve payment issues.

• Maintain accurate updates in the ERP/project management system.
• Own the live project dashboard and reporting.

• Identify bottlenecks and recommend process improvements.
• Support automation and improved customer visibility.

• Purchase Order received
• Commercial handover complete
• Project created

• Deposit received
• Credit approved

• Formula, specification, artwork and BOM approved

• Ingredients and packaging ordered and received
• QA goods-in complete

• Production scheduled
• Resources allocated

• Batch manufactured
• Production documentation complete

• QC complete
• Batch released

• Packed
• Despatched
• Tracking issued

• Delivered OTIF
• POD received
• Project closed

• Chair daily cross-functional project review meetings.
• Review live projects, risks, procurement, manufacturing, OTIF performance and customer priorities.
• Agree actions, owners and deadlines.

• Minimum three years managing manufacturing or customer delivery projects.
• Experience with in manufacturing, FMCG, food, nutraceuticals or contract manufacturing.
• Excellent organisational and stakeholder management skills.
• ERP/MRP/project management system experience.
• Commercial awareness and customer relationship management.

• Customer obsessed Highly organised
• Proactive Commercially aware
• Assertive Calm under pressure
• Collaborative Solutions focused
• Naturally accountable

• OTIF delivery Customer Satisfaction (CSAT/NPS) Project lead time
• Stage Gate compliance ERP accuracy
• Customer communication SLA Deposit collection before manufacture Manufacturing schedule adherence Reduction in project delays
• Competitive salary Performance bonus
• Private healthcare Company pension
• 25 days holiday plus bank holidays Hybrid working
• Career development Supportive, ambitious culture