Business Process Expert

Job Title:

Business Process Expert

Location:

Aspect House, Glasgow (Hybrid) Salary:
From £47,200 per annum + up to 10% bonus + other excellent benefits Job Type: Permanent

Help us create a better future, quicker At Scottish Power, we are building a new operations process driven by technology, innovation and customer focus. We are looking for Technical Analysts with a strong mix of technical and functional expertise to join our Back Office and Operational Excellence team. In this role, you will support the management and optimization of end-to-end operational processes, helping to deliver efficient, reliable and customer‑centric services.

You will work closely with systems and operational teams to identify issues, analyse performance and contribute to the continuous improvement of our customer journey. You will be involved in process improvements and new product or service launches, playing a key role in adapting operations to the evolving needs of the business. We are looking for curious and proactive individuals who enjoy solving problems, working with data and technology, and contributing to a fast‑moving and innovative environment.

• Supporting the definition and improvement of retail business processes, ensuring a good customer experience and smooth operations
• Assisting in analysing operational issues, helping to identify trends, potential causes and improvement opportunities
• Contributing to the development of process improvements and basic automations, aimed at increasing efficiency and reducing manual work
• Creating and maintaining reporting and dashboards, ensuring data accuracy and supporting business insights
• Using a range of business tools and technologies to support process performance and continuous improvement initiatives
• Supporting interactions with third‑party partners, helping to ensure activities are delivered as expected
• Collaborating with internal teams across Customer Business, operations and technology to support delivery of improvements
• Supporting the prioritisation of tasks and initiatives based on business needs and team objectives
• Communicating findings and updates clearly to team members and stakeholders

Minimum Qualifications and

Experience:

• Bachelor’s degree in Business, Engineering, Data or similar (or equivalent practical experience)
• Some experience in data analysis, operations or process improvement
• Exposure to working in structured operational environments
• Good communication and teamwork skills
• Ability to work with data and draw basic insights
• Desirable Understanding of the UK Energy Retail market or utilities sector
• Experience working with reporting tools (e.g. Excel, Power BI or similar)
• Basic knowledge of data handling tools (e.g. SQL or similar)
• Interest in process improvement, automation or digital tools

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including:
  Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Scottish Power is part of the Iberdrola Group, one of the world’s largest integrated utility…