Account Manager

Equans is looking for an Account Manager to join our team in Bellshill on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. Working within a fast-paced Mobile Technical Services account in Bellshill, Glasgow, is a varied and highly responsible role. It requires strong organisation, clear communication and the ability to respond quickly to changing priorities while maintaining a consistently professional service for the client.

As the first point of contact for the Client, you represent the account and play a central role in ensuring that requests, issues and operational requirements are managed efficiently from the outset. The importance of this responsibility cannot be overestimated: your actions influence client confidence, service continuity and the overall perception of the technical services team.

• Accountable for the financial performance of the contract.
• Ensure compliance with all statutory and company procedures across the stakeholder groups
• Ensure that all risks relating to (SHEQ) safety, health, environment and quality are effectively managed through the use of RAMS, PPE, training and company procedures to ensure a safe working environment for employees, clients and end users.
• Develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve contractual operational performance.
• Develop meaningful and sustainable relationships with the Client and related Client organisations.
• Manage the client service delivery, which is spread over a number of locations, by ensuring all available resources work in a collaborative manner.
• Agree and maintain a clear business plan for the appointed contract.
• Set, monitor and control SLA’s and KPI’s seeking opportunities to provide added value across the delivery stakeholders.
• Work with operational personnel and the support team to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the client/company’s asset management system.
• Review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to elevate to the Regional Manager as necessary.
• To review contract performance monthly with the Regional Manager and agree future plans
  
  Drive successful contract negotiations and business improvement initiatives.
• Manage any support functions as required to deliver a coherent service. And review the interface with third party suppliers and sub-contractors
• To maintain commercial understanding of the client contractual deliverables across all services and to regularly meet with the client to further understand their organisation and requirement.
• Must have the ability to think clearly in extreme circumstances.
• Technical background essential H&S/ M&E Qualification Water Systems and Legionella Control – HSG
  274.
• Working knowledge of Microsoft Office, including Word and Outlook.
• Experience of using a CAFM system.
• Must have a full clean driver’s licence.
• A recognised industry qualification will be required, and previous experience is essential.
• Asbestos awareness.
• Good communicator with the clients, other service partners and suppliers.
• Able to deal diplomatically with the client’s demanding personnel.
• Self-motivated and able to work unsupervised.
• Able to work as part of a team and flexible and adaptable to change.

• On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;25 days annual leave (+ public holidays)
  Life Cover equivalent to 2 x times annual salary
  
  Employee discount shopping schemes on major brands and retailers
  
  Gym…