Field Service Coordinator Branch

Trans Canada Turbines (TCT) is the sole authorized overhaul, repair, and maintenance service provider for both Siemens Energy and General Electric (GE) aeroderivative industrial gas turbines, serving an expanding international client base. TCT is headquartered in Canada and has three field service offices located across the USA and in the UK.

TCT is a private company, wholly owned by TC Energy. This is a mature and sophisticated business held to a gold standard on compliance. A key competitive differentiator is that we provide best-in-class service through a caring culture and dynamic people with diverse backgrounds. We work with our customers to provide the best solutions to meet their needs.

TCT is dedicated to protecting its employees, assets, resources, and the environment by prioritizing health, safety, and environmental considerations in all corporate decisions. Committed to providing a safe and healthy workplace, TCT strives to meet or exceed regulatory standards, prevent accidents and injuries, and integrate safety into every aspect of its operations.

Reporting to the Manager, UK & European Field Service Operations, the Field Service Coordinator – UK Branch is responsible for providing administrative support as directed by the Manager, UK & European Operations.

• Maintain reception area to include answering and distributing all incoming calls and ensuring visitors are handled appropriately.
• Provide Branch safety orientation to visitors.
• Manage both incoming and outgoing mail and courier items.
• Maintain all administrative supplies to ensure adequate levels are held at all times.
• Assist with visa requirements, travel and meeting arrangements.
• Assist with coordinating company events and social functions.
• Support TCT sales initiatives as required including administratively.
• Weekly payroll reporting.
• Raising and maintenance of purchase orders as required for branch activities, inclusive of all UK field service accounts payable.

• Maintenance of Field Service Procedures for jobs inclusive but not limited to the following:
  • Open jobs in the TCT ERP
  • Track and allocate costs in the TCT ERP as required
  • Completion of job closure for review by Manager, UK & European Operations
  • Compilation of reports and close out materials to accompany invoice
  • Support timely job close-out to enable prompt invoicing and minimize work in progress (WIP)
• With Branch Manager, coordinate field service job schedules, tooling and materials.
• Coordinate shipments with logistics support personnel to ensure timely delivery of materials to customers’ sites.
• With Branch Manager, develop and maintain standard field scopes of work, technical work instructions, and quality documentation.
• With Branch Manager, develop Bills of Materials (BOMs) and tool lists for field service jobs.
• Maintain tooling inventory, PAT testing, calibrations and load testing in accordance with TCT processes.
• Maintain training documentation and registers/ matrices in collaboration with the Field Service Manager – UK.

• Update and maintain the TCT UK Health and Safety Policy.
• Ensure all assigned projects comply with company and customers’ Health, Safety, and Environmental (HSE) policies.
• Develop and review risk assessments and Safe Work Practices (SWPs).
• Maintain HSE documentation and registers/ matrices in collaboration with the Field Service Manager – UK.
• Support audits, inspections, and continuous improvement initiatives.
• Support cost reduction and operational improvement initiatives.
• Increase knowledge of the HSE Policy and Manual and maintain a positive attitude towards health and safety.
• Other duties as directed by the Manager, UK & European Field…