Change Manager, Business

Business Change Manager required on a 12 month fixed term contract, to join a large-scale transformation programme within a complex organisation with a significant presence across Scotland and the UK. This is a major transformation initiative covering technology, customer journeys, ways of working and organisational culture. The organisation is investing heavily in modernising how it operate, introducing new technology with the customer experience in mind while supporting its people through a significant period of change.

You'll join an established Business Change function and work alongside project teams, senior leaders and a wide range of stakeholders to make sure transformation is successfully adopted and embedded across the organisation. The Company This is a large, complex organisation operating in an environment where technology, operational efficiency and customer experience are becoming increasingly important to its future. The business is going through a significant period of modernisation, with major transformation initiatives spanning new technology, customer journeys, internal ways of working and wider cultural change.

With a large and diverse workforce, successfully delivering this transformation will depend as much on how people adapt as it does on the technology itself. The organisation is therefore investing in its internal change capability, moving towards greater ownership of transformation rather than relying heavily on external consultancy support. You'll be joining a comprehensive Business Change team, working alongside experienced change professionals and having the opportunity to contribute to how change is delivered across the wider organisation.

The Role You'll help deliver business change across a number of major transformation initiatives, taking responsibility from initial planning through to adoption and embedding.

You'll work with project teams and senior stakeholders to understand what is changing, who will be affected and what needs to happen for people to successfully adopt new processes, technology and ways of working. This will involve developing change strategies, assessing impacts, building engagement and ensuring teams are ready for what is coming. Technology is a significant part of the programme, but this isn't purely a technology change role.

A lot of the work focuses on customer journeys and how new technology can improve the customer experience, alongside wider cultural and organisational programmes. The team follows Prosci ADKAR and takes an agile approach to change, while also valuing LEAN thinking and continuous improvement. You'll be expected to use structured change management practices while adapting your approach to the needs of each programme.

There is also significant stakeholder exposure, so you'll need to be comfortable working with senior leaders, project teams, training specialists and operational colleagues, providing advice and influencing decisions throughout the change journey.

Key Responsibilities  Lead business change activity across major transformation initiatives from strategy and planning through to adoption and embedding  Develop and deliver structured change strategies and plans, using Prosci ADKAR and other appropriate change management approaches  Assess the impact of changes across people, customer journeys and technology and identify the support required to transition teams successfully  Work closely with project and technology teams to build change activity into transformation programmes from the outset  Engage and influence senior stakeholders, acting as a trusted advisor throughout the change journey  Coordinate communications, engagement, readiness and training activity to help people understand and adopt new ways of working  Support cultural and behavioural change programmes alongside technology and process transformation  Identify opportunities to simplify and improve customer journeys and ways of working, applying LEAN thinking and continuous improvement principles  Monitor adoption and readiness, identifying barriers and taking action to address them About You  Proven experience delivering business change across large-scale transformation programmes, ideally with genuine end-to-end ownership  Comfortable working across technology, process, people and cultural change rather than specialising in one particular area  Strong knowledge of change management methodologies, ideally including Prosci ADKAR, alongside an understanding of project…