EVP - Operating Model & Product

About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com About the Team & Business Line Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Strategic Operations is a dedicated function within Private Assets, created to take the development and delivery burden off Operations and to close the gap between project design and operational adoption — by making both the responsibility of the same people. The team owns transformation delivery, project execution, business analysis, operational initiatives and implementation support, rather than relying on already stretched BAU teams and SMEs.The

team is organised into three delivery pods across two remits. EVP 1 — Operating Model & Product covers Pod A (Operating Model, Product & Client Solutions). EVP 2 — Technology, Data & Delivery covers Pod B (Data, Reporting & Platform Enablement) and Pod C (Digital Workflow, Automation & AI). Business analysis and implementation capability is embedded in every pod rather than centralised, with EVP 2 owning the standards for requirements, testing, cutover and benefits tracking.

This role leads EVP 1 — Operating Model & Product, with accountability for Pod A (Operating Model, Product & Client Solutions).The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and our Marquee Client teams. Roles are offered on both a permanent basis and as approximately 12-month rotational assignments, and are anchored in our strategic locations. Rotational colleagues join from the business, shape the change, and return to the line owning the delivery with broader project experience behind them.

About You You have 12–15 years’ experience in fund administration, alternative asset management or a related financial services environment, predominantly in private assets.

A demonstrable record of delivering large-scale operating model or product re-engineering initiatives, with change that was genuinely adopted by the business.

Deep knowledge of private assets operating models, fund structures and the end-to-end service model.

Strong executive stakeholder management, with credibility in front of clients and senior leadership.

Commercial judgement — able to assess what we can genuinely deliver and price, and to hold that line in a client conversation.

Portfolio and programme governance experience, with proven ability to manage competing priorities across multiple pods.

Strong leadership skills and supervisory experience of other professionals, including rotational colleagues joining from the business.

Skilled in business planning, budgeting and stakeholder negotiation.

Strong written and verbal communication skills.

Advanced computer skills (Microsoft Excel, Word, PowerPoint and SharePoint).Bachelor’s Degree in Accounting, Finance, Economics or a related field; professional accounting designation a plus.

What We Expect of the Strategic Operations Team Regardless of level or pod, everyone in Strategic Operations is expected to demonstrate the following:

Deep technical and operational knowledge — genuine depth in how our processes, data and platforms actually work — the detail that only comes from having run the work.

Curiosity — the instinct to ask why a process looks the way it does, to…