Transaction Monitoring Training Analyst

Join us as a Transaction Monitoring (TM) Training Analyst. In this role, you will join the Training & Capability team, where you will play a key role in educating and upskilling operational colleagues through structured training, coaching, and knowledge transfer initiatives. You will support the development of a strong learning culture, ensuring colleagues have the skills and knowledge required to perform effectively in a controlled, high performance environment.

You will be responsible for designing and delivering training programmes, workshops, and learning interventions, working closely with stakeholders across the business to identify knowledge gaps and implement targeted development solutions. The role also involves monitoring the effectiveness of training initiatives, recommending improvements, and ensuring all materials align with organisational standards, governance, and branding.

To be successful as a Transaction Monitoring (TM) Training Analyst, you should have:

• Strong communication skills, both written and verbal, with the confidence to deliver training and convey information clearly.
• Proven stakeholder management skills, with the ability to engage operational teams and manage expectations effectively.
• The ability to work independently, managing priorities and delivering high quality outputs in a timely manner.
• A good understanding of risk and controls, with the ability to identify issues and elevate where appropriate.
• Experience designing or delivering training, coaching, or knowledge transfer initiatives.

• Experience conducting training needs analysis and identifying skills gaps across teams.
• Strong collaboration skills, with the ability to work effectively within team environments and across functions.
• Confidence and presence when delivering training or engaging with groups.
• The ability to provide constructive feedback to support colleague development.
• Experience contributing to process improvement or learning strategy initiatives.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Glasgow.

To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards.

• Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process.
• Development and implementation of quality control procedures and controls to mitigate risks and maintain efficient operations.
• Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes.
• Development of reports and presentations on quality control performance and communicate findings to internal senior stakeholders.
• Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.
• Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies.
• Identification of industry trends and developments to implement best practice in quality assurance services.
• Participation in projects and initiatives to improve quality control efficiency and effectiveness.

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area…