Digital Business Change Manager

Reference: 2917

Posted on 8 October 2026

Join a people-centred technology team that thrives on innovation, collaboration and delivering meaningful outcomes. We're looking for an experienced Digital Business Change Manager to join our growing team. In this role, you'll operate at a portfolio level, leading the design and delivery of integrated business change across multiple digital projects. The role ensures successful adoption and embedding of digital solutions by focusing on the people side of change—maximising user engagement, readiness, and long-term value.

Location: Glasgow, Perth or Aberdeen (Hybrid working 50% in the office/50% WFH)

Contract Type
:
Both contract and permanent considered

• Lead the design and creation of integrated change plans across programmes and projects
• Develop a strategic narrative aligning multiple changes and articulating cumulative value
• Apply organisational change frameworks, standards, and principles
• Provide a single view of change impacts across teams
• Support decision-making on timing and sequencing of change
• Work with Lead Change Managers to coordinate delivery

Stakeholder Management

• Identify, map, and engage stakeholders
• Build relationships across business, Digital, and vendors
• Support leadership sponsorship

Change Impact & Readiness

• Conduct Change Impact Assessments
• Assess readiness and manage resistance
• Track adoption and effectiveness metrics

Communication & Engagement

• Oversee communications and engagement strategy
• Ensure alignment with ADKAR (awareness & desire)
• Guide consistent messaging

Training & Adoption

• Oversee training plans and materials
• Ensure capability development (knowledge & ability)
• Support transition to BAU and benefits realisation

Implementation & Delivery

• Lead end-to-end change journeys
• Be both strategic and hands-on
• Assure vendor-delivered change aligns to standards
• Partner with HR on organisational change
• Enhance Digital Business Change capability
• Contribute new ideas and improvements
• Change strategy and integrated plans
• Change impact assessments and stakeholder segmentation
• Engagement and communication plans
• Adoption and readiness metrics
• Governance and reporting materials
• End-to-end change experience outputs:
  • Comms (articles, videos, briefings, FAQs)
  • Training (plans, guides, modules)
  • Engagement (demos, campaigns)
  • Adoption support (hypercare, super users, BAU

• Knowledge of frameworks (Prosci, ADKAR, CCMP)
• Analytical and strategic thinking

Personal Attributes

• Proactive and highly motivated
• Curious and improvement-focused
• Strong communicator and collaborator
• Able to work strategically and hands-on

Technology is constantly evolving, and so are we.

Since our beginnings as a managed IT services provider, prosource.it has grown alongside the organisations we support, adapting to changing technologies and business needs. Today, we deliver a broad range of technology and business services that help clients plan, implement and embrace change successfully.

While technology is at the heart of what we do, we know that delivering lasting value takes more than technical expertise alone.

By combining innovative thinking with practical experience and strong client partnerships, we help organisations realise the full potential of their technology investments. From adopting emerging technologies and delivering complex transformation programmes to improving day-to-day operations, we focus on achieving outcomes that make a measurable difference. As technology continues to evolve, we're committed to staying at the forefront of change, helping our clients embrace new opportunities and shape what's next.

We've built our reputation on being knowledgeable, approachable and easy to work with. Our people bring a wealth of skills…