Delivery Operations Associate

Waracle are looking for a Delivery Operations Associate for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation.

We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations.

This is a Hybrid role working from our Glasgow office 2 days a week.

Are you a collaborative, detail-oriented professional who loves bringing people, processes, and data together to make big things happen? Working at the heart of Waracle’s largest flagship account, you will play a central role in empowering our delivery teams, fostering an inclusive team culture, and driving key business outcomes. You’ll champion our balanced "3

Ps" ethos—where People
, Product
, and Profit work together in a positive, supportive flywheel. If you thrive on building meaningful relationships, solving complex operational puzzles, and shaping a vibrant community, we would love to welcome you into our team.

Key aspects of the role include:

• Team Enablement & Onboarding: Supporting team members seamlessly through onboarding and offboarding, acting as the welcoming central contact for client setup and access management.

• Delivery Insights & Analytics: Gathering and reviewing delivery data across teams to identify positive trends and fresh opportunities for team well-being, pace, and quality.

• Account Culture & Community: Organising internal ceremonies, events, and knowledge-sharing sessions that bring our distributed team together and nurture a strong, supportive culture.

• Reporting & Stakeholder Engagement: Creating and sharing clear status updates, operational metrics, and financial reporting with key client and internal leaders.

• Financial & Operational Support: Collaborating on project casting, tracking burn-down data against monthly POs and active SOWs, supporting invoicing, and helping optimise account budgets.

• Analytical & Detail-Oriented Mindset: Comfort working with data, spreadsheets, and financial reports to surface helpful insights and maintain accurate records.

• Organisational & Proactive
  
  Skills:
  
  A flair for managing multiple priorities collaboratively while keeping complex operational workflows moving smoothly.

• Empathetic & Confident Communication: Strong interpersonal skills with a natural ability to build trusted relationships across internal and client teams.

• Curiosity & Growth Mindset: An enthusiasm for learning about enterprise software delivery and an eagerness to explore career paths across commercial, operational, or delivery management.

• Community-Minded Focus: A passion for bringing people together, fostering inclusive team engagement, and championing team health

What to expect from our hiring process

• 1. First Hello: An informal chat with your dedicated Talent Attraction Partner to talk about Waracle, what you want out of your next move, salary, benefits, and office hybrid working model.

• 2. Craft Showcase: A chance to demonstrate your real-world expertise. This will be a practical presentation.

• 3. Talking Impact: A collaborative deep dive into how you solve problems, work with others, and raise the bar, guided by our core values and competency framework.

Your Talent Attraction Partner will be in your corner through every step right up to your Welcome Ritual on day one

We believe in supporting our team, inside and outside of work. Here's a glimpse of what you can expect:

• Rest & Recharge: You'll receive…