Business Analyst

We are looking for someone who will play a crucial role in supporting the organisation s digital transformation, technology initiatives, and wider project portfolio.
The Business Analyst will work across multiple projects to gather and analyse business requirements, support the development of solutions that meet business needs, and ensure the successful delivery of any and all business change.
The role requires strong analytical skills, excellent stakeholder management, and the ability to translate business needs into technical solutions.
This role is responsible for delivering key business information and supporting process changes that enable the organisation to successfully implement company-wide change initiatives.
You will play a vital role in ensuring these initiatives are delivered effectively, working closely with project teams, subject matter experts (SMEs), and stakeholders across the wider business.
You will be encouraged to bring your ideas, experiences, and perspective to help shape how we work and improve what we do.

• Relevant Degree or equivalent for example British Computer Science (BCS)
• PRINCE 2, Agile or Six Sigma Certifications or equivalent.
• Proven experience as a Business Analyst, with a strong understanding of business processes and the role of technology in driving business change.
• Strong analytical and problem-solving skills, with the ability to break down complex business problems and provide clear, actionable solutions.
• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical stakeholders.
• Experience with requirements gathering, documentation, and process improvement.
• Familiarity with project management methodologies and tools
• Understanding of systems integration and software development life cycles (SDLC).
• Demonstrate experience of a Housing Management application or equivalent.
• Stakeholder Engagement:
  Ability to manage relationships across the organisation
• Critical Thinking:
  Strong analytical skills to assess business processes and identify opportunities for improvement.
• Communication:
  Ability to clearly and effectively communicate business requirements to technical teams.
• Collaboration:
  
  Ability to work closely with project teams, technical teams, and other business units.
• Adaptability:
  Ability to work in a fast-paced environment, managing multiple priorities.
• Strong knowledge and experience of BA standards and toolkits
• Ability to lead and manage workshops with stakeholders.
• Good knowledge and experience of benefit tracking criteria and models
• Up to date knowledge of Change methodology and experience in Change Management
• Experience of customer centric service design and tenant focused improvement methodologies.
• Knowledge of regulatory requirements affecting social housing providers, including consumer standards and tenant satisfaction measures.
• Experience facilitating process redesign and service improvement workshops using recognised improvement methodologies. What would be helpful
• Experience in a housing association, property management, or social housing environment.
• Experience with data visualisation tools (e.g., Power BI) and reporting.
• Experience testing new processes and systems.
• Knowledge of training techniques and train the trainer experience.

27 days annual leave plus bank holidays (increases with service)

Contributory pension (5% employee / 5% employer)

Paid volunteering days (3 per year)

Day off for your birthday Golden Lane Housing is committed to building a diverse, inclusive and values 1 led organisation.

Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.

We reserve the right to close before the date advertised

Interviews will be held on 10.11.26