Governance & Reporting Manager

Governance & Reporting Manager at Virgin Money

Business Unit: Governance & Reporting, Customer Services & Operations

Salary Range: £52,800 - £66,000 per annum DOE + benefits

Location: UK Hybrid

Contract Type: Fixed term for up to circa 12 months

The Governance & Reporting team is central to supporting the safe and effective management of our operational business units. The team own our governance framework, manage reporting to Customer Services & Operations Leadership Team, Board and Executive level stakeholders and coordinate meaningful insight to drive effective decision making.

This role is pivotal in leading a small team of Specialists in owning our Customer Services & Operations and wider Group reporting, coordinating functional goals / priorities, overseeing cost/budgets, and driving business insight.

No two days are the same, as we operate flexibly to support ever-changing business and customer needs.

• Owning the coordination, production and oversight of reports, committee papers and briefings for Executive audiences, ensuring content is accurate, well‑presented and action orientated.
• Leading the delivery of meaningful performance insight - Investigating business performance, identifying trends, and reporting key updates to senior stakeholders.
• Tracking cost performance and delivery of benefits relative to budgets.
• Providing guidance, coordination and challenge to support the delivery of core governance and reporting requirements.
• Working with the Leadership Team in managing emerging challenges / requests and delivering priority business requirements.
• Developing and maintaining strong networks across all business areas and key partners, ensuring an effective flow of information between business units and the Leadership Team.
• Leading meetings with stakeholders at all levels.
• Prioritising demands and delivering role requirements in a fast moving and challenging environment.

• Strong governance and reporting skills, experience in clearly communicating / reporting key information to senior stakeholders, with the ability to develop, implement and maintain a structured approach to reporting, spanning operational performance, change and business insight disciplines.
• Previous experience tracking cost performance and delivery of benefits relative to budgets.
• Great Leadership behaviours, with the ability to get the best from a small specialist team. Lead from the front in driving performance, development and a ‘can do’ approach.
• Excellent ability to communicate complex information clearly and concisely as well as the confidence to present to senior stakeholders.
• Expert experience in delivering meaningful performance insight, identifying trends and clearly presenting information in formats suitable for senior stakeholders.
• A strong track record in customer focus, and a proven ability to effectively problem solve in a challenging and truly fast‑paced environment. An ability to prioritise, often competing, requirements in real time.
• Efficient and organised, with a strong attention to detail, consistency and accuracy.
• Advanced Excel and PowerPoint skills – Analysing data and making it mean something. Think infographics, summary tables and visual outputs, rather than pages of numbers.

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance‑related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days…