Business Improvement District Manager

Salary:£36,000–£40,000 per annum, depending on experience

Location:Hamilton, South Lanarkshire

Hours:Full-time, 35 hours per week

Contract:Fixed-term until 31 October 2027

Hamilton Our Town is the Business Improvement District (BID) for Hamilton town centre, working in partnership with local businesses, South Lanarkshire Council and other stakeholders to support the continued development, promotion and improvement of the town centre.

We deliver a wide range of activities including town centre events, marketing campaigns, business engagement, partnership initiatives and projects designed to attract visitors, encourage footfall and support the local economy.

We are seeking a motivated, enthusiastic and commercially minded BID Manager to lead the organisation's operations and help shape its future direction.

Reporting directly to the Board of Directors, the BID Manager will provide strategic and operational management of Hamilton Our Town, ensuring the effective delivery of the BID's business plan, projects and activities.

The successful candidate will work closely with local businesses, public sector partners and community organisations to identify opportunities, develop initiatives and support a vibrant and successful Hamilton town centre.

This is a varied and hands‑on management position requiring strong organisational skills, commercial awareness, creativity and the ability to build productive working relationships.

The role will also involve supporting the Board in reviewing and developing options for the future of the BID beyond its current term.

• Manage the day-to-day operations of Hamilton Our Town and oversee the effective delivery of its business plan.
• Work closely with the Board of Directors to develop and implement strategic priorities.
• Identify opportunities to improve the town centre environment, support businesses and encourage economic activity.
• Prepare reports, performance updates and recommendations for the Board.
• Ensure appropriate governance, administration, policies and operational procedures are maintained.

• Develop and maintain positive relationships with BID levy payers and other town centre businesses.
• Act as a key point of contact for businesses, responding to issues and identifying opportunities for support.
• Build effective partnerships with South Lanarkshire Council, Scotland's Towns Partnership, public agencies, community organisations and other stakeholders.
• Represent Hamilton Our Town at meetings, events and partnership forums.

• Plan, coordinate and deliver town centre events, promotional campaigns and other BID initiatives.
• Oversee the BID's marketing, social media, website and wider communications activity.
• Work with suppliers, contractors and partners to ensure projects and activities are delivered effectively.
• Develop creative approaches to promoting Hamilton town centre and supporting business engagement.
• Monitor and evaluate the impact of BID activities.

• Manage operational budgets and expenditure in line with agreed financial procedures.
• Oversee contracts, suppliers and service delivery against agreed budgets and performance requirements.
• Identify and pursue opportunities for additional funding, sponsorship and partnership support.
• Support effective management of staff, freelancers and external contractors where appropriate.
• Ensure appropriate risk management, health and safety and compliance arrangements are maintained.

• Support the Board in reviewing the BID's future operating model and strategic direction.
• Coordinate business engagement, consultation and research to inform…