Content Designer

The Content Design team is part of the User Centred Design team in Digital Delivery and Change Division. The Content Design team is responsible for the design and delivery of content for all our benefits. We work on continuous improvement projects and support business as usual activities. The team is multi-disciplinary and brings together a vast range of skills and expertise to ensure that clients are at the centre of the design and development of all our content design.

Content designers make things easier for people to understand and use. They make sure the appropriate content is shown to users in the right place and in the best format. This can involve creating, evaluating, updating and reviewing content at all stages of the end-to-end journey of a service (across digital and offline channels) to help users complete their goal and government deliver a policy intent.

At this role level, you will:

• be comfortable using evidence, data and research to make content decisions.
• build relationships across government to focus on the needs of the user and to influence stakeholders.
• contribute to and use the style guides and content patterns.
• engage with and contribute to the Scottish Government content design community of practice.