Customer Care Coordinator

Position: Customer Care Coordinator (Permanent)
Customer Care Coordinator - Glasgow

Hours:

Monday-Friday, 8:30am-5:00pm (8:00am-4:00pm Fridays)

Salary: £26,000

Location:

Glasgow

We are recruiting a Customer Care Coordinator to join our team in Glasgow. This role is ideal for someone who is organised, confident with customers, and able to manage a varied workload in a fast-paced environment.

What You Will Do

Act as a key point of contact for customers after they move in

Coordinate with subcontractors, site teams and internal departments

Arrange labour, materials and appointments to support timely resolution of issues

Maintain accurate customer records and documentation

Carry out follow-up calls after completion to ensure customer satisfaction

Support the delivery of a high-quality and efficient after-sales service

What You Will Bring

Experience in customer service or a customer care environment

Strong communication skills and a professional, friendly approach

Excellent organisational skills, with the ability to prioritise effectively

Confidence working collaboratively with multiple stakeholders

A positive attitude and commitment to providing outstanding customer service

Experience in house building or construction is helpful but not essential

About You

You are someone who:

Takes pride in delivering a high standard of service

Works well under pressure and can manage competing tasks

Pays close attention to detail
Works well both independently and as part of a team

Builds strong relationships and communicates clearly

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age