Customer Service Advisor

Overview

Do you have a passion in providing outstanding

Customer Service? Do you enjoy resolving customer complaints? Are youan excellent communicator who finds it easy to build relationships? Ifso, we have an excellent position available that could be your best nextmove!

Here at Fitshop, we believe it is important to provide quality support for our Customers.

We need our Customer Care team to be confident, polite and personableindividuals, with outstanding communication skills to provide a first class Customer journey through a variety of communication channels(telephone, email, web-chat).

Asan ambassador for Fitshop, you will support, resolve and sort all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.

• Full training
• 37.5 hour contract
• 30 days per annum paid holiday (inclusive of bank holiday allowance)
• Life Insurance (4x annual salary post probationary)
• Free parking

• Communicate with customers via phone, email, and web chat to handle enquiries, quotes, orders, and complaints
• Collaborate with logistics partners to ensure an excellent customer experience
• Oversee and report on the full order process
• Build strong product knowledge to provide effective technical support
• Identify and escalate technical issues to the support team as needed
• Manage the entire customer journey to ensure satisfaction, loyalty, and positive feedback
• Continuously develop personal and team skills

• To maintain a calm, confident and enthusiastic whilst
• To be demonstrate problem solving and complaint resolution with a ‘can do’ attitude
• Confident communication skills, both written and verbal
• To be comfortable using non MS office packages, and be comfortable using email, online telephone systems and PC based back office systems and multi-tasking
• The ability to work collaboratively as part of a wider team
• A general understanding of e-commerce (website/E-bay) ordering and feedback

If this sounds like your ideal next step, and you have the relevant experience, click apply now to submit your application.

Good Luck !

internal job title:
Customer Care Advisor

Customer service and complaint handling experience essential