Customer Care Advisor; FTC

Customer Care Specialist

Bring your passion for people to our team.

We're on the lookout for a Customer Care Specialist who loves helping others. In this role, you'll be the friendly voice and problem-solver for our customers — making sure every interaction leaves them feeling valued and supported.

If you enjoy building connections, finding solutions, and creating great experiences, this could be the perfect fit for you.

• Helping customers by phone and email with questions, orders, and feedback.
• Investigating and resolving issues with empathy and fairness.
• Keeping clear and accurate records of every interaction.
• Working with other teams — from Operations to Legal — to find the right solutions.
• Sharing customer insights to help us continually improve.

• Around 2 years’ experience in a customer service or contact centre role.
• Excellent communication skills — confident, friendly, and clear.
• A genuine love of helping people.
• The ability to work independently and take ownership of your work.
• Familiarity with customer service systems and Microsoft Office tools.

(It’s a bonus if you’ve worked in a commercial or retail environment — or just have a passion for the beauty industry!)

At Sally Europe, we live by our values:
Be Yourself. Be Bold. Be An Owner. Be An Inspiration. Be Part of Something Bigger. We believe that when people feel empowered to be themselves, they do their best work. We’ll support you to grow, challenge the norm, and create experiences that leave a lasting impact.

We welcome applications from everyone and are committed to fostering an inclusive workplace where diversity is celebrated. As part of our culture to “add colour to the world,” we ensure fair treatment for all, regardless of age, disability, gender, marital status, pregnancy, race, religion, or sexual orientation.

Apply now and be part of something brilliant.

INDCORP