Centralised Receptionist

Join to apply for the Centralised Receptionist role at Arnold Clark
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We’re recruiting a Telephonist for the Centralised Reception team at our Hillington Head Office in Glasgow. This full‑time position is Monday‑Friday 8.30 am to 5 pm.

• 33 days’ holiday
• Private health care
• Generous employee discounts
• Life assurance
• Training opportunities
• Maternity and paternity packages
• Flexible leave
• …and much more!

As a Telephonist you will ensure customer enquiries are handled in a friendly, professional manner, creating a seamless customer experience from start to finish.

This role suits someone with a fantastic telephone manner and a genuine interest in giving our customers the best experience possible.

• Managing a very large volume of customer calls for the Group
• Ensuring calls are dealt with effectively and efficiently
• Answering inbound calls for both sales and service customers
• Providing the highest level of customer service
• Making outbound calls when required
• Logging information and managing internal systems
• General administration duties when required
• Communicating with branches, management and stakeholders throughout the business

• A fantastic telephone manner
• An interest in delivering excellent service
• Good computer literacy and accurate keyboard skills
• The ability to work well under pressure
• Confidence to work independently and as part of a team
• High attention to detail

• Knowledge of Cisco (full training will be given)
• Previous call‑centre experience
• Previous customer service experience

Arnold Clark is committed to creating a diverse and inclusive workplace. We celebrate collaboration, unique perspectives and multiple approaches. We care about our employees and our communities, nurture talent, encourage ambition and are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

To find out more about life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Entry level

Full‑time

Administrative

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