Receptionist, Customer Service​/HelpDesk

Job Purpose

We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a Central Glasgow location. Within this role, you will be required to provide the highest level of client care and personal service to all associates in the client's business, which includes visitors, occupiers and internal associates.

This amazing opportunity operates in a team-based office environment site and is on a Full‑Time contract working Monday - Friday : 35 Hours per week.

The pay rate for this role is £12.60 per hour and you will receive 28 days of annual leave, inclusive of bank holidays.

At Vigilant we pride ourselves in offering an exemplary service to our clients, combining the two key disciplines of reception and concierge.

• Provide a professional first impression to all clients, guests and visitors.
• Anticipate and action client requirements in a professional manner and always provide a consistently professional service.
• Handle all incoming telephone calls and enquiries in an efficient and sincere manner.
• Issue visitor passes using the agreed sign‑in and out policies and procedures.
• Assist with helpdesk enquiries for the site; acknowledging and responding within a timeframe specified by the customer.
• Liaise with the Vigilant Site Supervisor, colleagues, service providers and occupiers to resolve helpdesk matters in a timely manner.
• Further key training will be provided to support other areas of the front of house operation including hospitality, meeting room set‑ups, and facilities management.

• Previous Reception experience and 5 years of verifiable work history essential.
• Professional, enthusiastic, and proactive individual who is prepared to be flexible.
• Self‑motivated, prepared to work independently and as part of a team.
• Excellent interpersonal skills and the ability to interact with people at all levels and who holds a true passion for high standards of customer service delivery.
• Previous experience in hospitality or a similar office‑based customer service‑facing role.
• Excellent communication skills and the ability to interact with people at all levels.
• Computer literate with exemplary email etiquette.
• Consistently well presented in line with company / client standards.
• Looking for opportunities to enhance client / visitor experience.
• Excellent attention to detail and high level of document accuracy.
• Valid First Aid certificate desirable but not essential.