Customer Service Representative

Overview

People don’t just come here to place bets, they come for the experience. You will be at the heart of it all, delivering a strong customer experience in William Hill shops.

Careers in our shops are about more than simply taking bets. Our colleagues are the backbone of our business, putting customers first and getting to know the communities in which we live and work. If you’re a people person, you’ll love working here and will have support, training, and encouragement to build a career that raises your game, with plenty of incentives along the way.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals and helping customers
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

• Shops have a variety of opening times between 8am–10pm, Monday to Sunday
• Shifts are rota-based and may include evenings and weekends

• Working hours:
  
  range of full and part-time hours
• Annual pay review and bonus scheme
• Holiday entitlement: 28 days per year (pro rata)
• Paid birthday day off in addition to 28 days holiday
• Subsidised travel: discounted or free Zone 1–6 Oyster card for London roles
• Pension plan: employer contribution match up to 4%
• Perks and discounts in high street shops, cinemas, and holidays
• Training and development: opportunities to grow and be promoted from within

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

After you apply, our Talent Acquisition team reviews your application. If successful, you’ll receive an email with a link to complete an online assessment via Hire Vue. Successful candidates will be invited for an interview.

We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’re a fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience. Our culture is built on trust and belonging, empowering teams to work in a way that suits them and celebrates differences. We win together, and you’ll be a great fit if you’re driven and energetic to achieve your career aspirations with William Hill.

We’re a business that embraces change and progress. Evoke is the new name for 888 Holdings, connecting William Hill, 888, and Mr Green. We offer flexibility, a culture built on trust, and investment in your future to help you develop your strengths and build a career that’s right for you.