Call Centre Advisor

Overview

Call Centre Advisor - Part Time

Location:

Glasgow

Contract:

6 month, starting 30 March

Hours:

25 hours per week, Part Time

Salary: £19.63 per hour

Hybrid working: 3 days a week in the office. Office based in Glasgow City Centre. Working 13:00–18:00, Monday to Friday.

Role:
Fraud Advisor within the Fraud and Scams team, supporting customers affected by fraud and scams with empathy and guidance. Full training provided.

• Support our clients' customers during vulnerable moments, when they most need it.
• Build natural rapport through conversations that make customers feel protected and valued.
• Demonstrate personal resilience in challenging customer situations to deliver positive outcomes.
• Champion customer experience with a personal touch tailored to customer needs, showing empathy and understanding focused on the right outcome.
• Develop and learn about the latest fraud and scams, sharing knowledge to aid continuous development.

• Experience of working within a contact centre; additional experience in Financial Services is highly desirable.
• Exceptional listening and communication skills with the ability to show empathy in customer situations.
• Strong teamwork ethic and highly motivated.
• Real desire to go above and beyond for customers.
• Effective teamwork with a flexible, can-do approach.
• Ability to grow, adapt and change with business needs and priorities.

If you are interested in this position, please apply today. If suitable, a member of our team will be in touch to discuss your application. The start date is Monday 30 March.

This role is working for a Financial Services company and will undergo extensive compliance checks including a DBS and Credit check, alongside 3 years of referencing. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. If there are adjustments we can make during the application or interview process to improve your experience, please let us know.

Your comfort and accessibility are our priority, and we support you every step of the way. Additionally, you are welcome to share your preferred pronouns in your application.

Please be aware this advert will remain open until the vacancy is filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Posted:
Feb 5 2026
• Closes:
Mar 8 2026
• Sector:
Customer Services
•

Contract:

Temporary
•

Hours:

Part Time

Tate is acting as an Employment Business in relation to this vacancy and is committed to promoting equal opportunities.