Customer Experience Team Leader

Job in Glasgow, Glasgow City Area, G2 3DH, Scotland, UK

Listing for: Wm. Armstrong (Longtown)

Full Time position
Listed on 2026-02-09

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support

Salary/Wage Range or Industry Benchmark: 29000 - 31500 GBP Yearly GBP 29000.00 31500.00 YEAR

Customer Experience Team Leader Are you a natural leader with a passion for people, service excellence, and creating standout customer experiences? Do you thrive in fast - paced environments where no two days are the same? If so, WM Armstong Ltd wants you to join our team as a Customer Experience Team Leader ! About the Role As a Customer Experience Team Leader, youll be the driving force behind our on - site Customer Experience team in Uddingston.

You will be the onsite go to person for day-to-day support, quality standards, and team coordination. Youll ensure enquiries are handled efficiently, SLAs are met and ensure the Customer Care Advisors are empowered to deliver outstanding customer care. This role blends leadership, coaching, workflow management, and hands on customer interaction ideal for someone who loves variety and responsibility. This is an onsite role, working 40 hours per week, Monday to Friday between the agreed hours 08:00 18:00.

Benefits Included Salary range - £29,000 - £31,500 based on experience and skills Life insurance

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