Patient Care Advisor - German speaking

Job Overview

Are you ready to take your customer service skills to the next level?

We're on the lookout for a full-time German-speaking, exceptional individual who is passionate about enhancing the customer experience and delivering an unforgettable journey from start to finish. If you're up for the challenge, keep reading!

This is a full‑time position working 37.5 hours a week (Mon‑Friday 9‑5:30pm).

We are growing our German market at Kapsel, and we are looking for a determined individual who can help us take on the challenge. German language skills are therefore essential, preferably you are a native speaker.

We are based in Glasgow's East End. You will be required in person 2 days a week in the office and the remaining time you can work remotely.

So, what will you be doing? No two days are the same here at Simple – there’s always a new challenge to tackle. As the first point of contact for our customers, you'll be their hero! Answering calls, responding to emails, and picking up contact via social and other channels through our efficient ticketing system, you'll showcase your customer‑centric mindset and problem‑solving prowess.

But that's just the beginning!

We're searching for candidates who excel in call and ticket/email handling, as we believe in constantly raising the bar. As you grow more confident in your role, we'll introduce additional tasks that will challenge and excite you.

As a key member of our team, your responsibilities will include providing comprehensive support. Whether it's addressing general inquiries, resolving missing orders, or collaborating with our internal and external teams, you'll ensure that every customer's concerns or issues regarding prescriptions or purchases are promptly resolved.

Experience with Zendesk (or similar), handling vulnerable customers, and out‑of‑the‑box problem‑solving are skills we’re looking for. However, we also believe in investing in our team and that's why we provide training and ongoing support, ensuring your success every step of the way.

Salary: £26,280 increasing to £27,979 in April 2026.

Ready to embark on an exhilarating career journey with us?

• 33 days (inclusive of bank holidays) + 1 day after 2 years of service, up to 5 extra days
• Extra day off for your birthday
• Company share scheme
• Bupa Private Healthcare
• Income Protection
• Cycle to Work Scheme
• My Gym Discounts
• Enhanced Company pension scheme
• Quarterly Team Training and Social Budget
• Enhanced Maternity and Paternity Leave
• Rewarding bonus incentive scheme
• 24/7 helpline for physical and mental health support, counselling, and other wellbeing resources
• Love2
  
  Shop Discount
• Hybrid working

Office extras:
Fresh fruit; a free coffee machine.

Please note that we are unable to offer sponsorship for this position. All applicants must have the right to work in the UK at the time of application.

Founded in 2015, we started off as a small pharmacy with big dreams. Today, we are trusted by over 3000 patients per day, making sure they receive their medication safely and on time. We're always on the lookout for talent. If you're passionate about helping make lives easier, we'd love to hear from you.

Join us on our journey to create affordable health solutions. Apply today to be part of a team that values growth, collaboration, and the simplification of healthcare. Your journey towards creating impactful experiences in the healthcare industry starts here.

Ready to make a difference? Apply now!

Simple Online Healthcare is proud to be an Equal Opportunity Employer.