Helpdesk Coordinator

Overview

Helpdesk Coordinator (PPM & Reactive) - Building Services – Paisley. Full-Time | Permanent. Salary:
Up to £25,000.

Our client, a well-established Building Services company, is expanding their operations and is looking to recruit two Helpdesk Coordinators to join their growing team based in Paisley. These are key roles within the business, supporting engineers, clients, and contracts by managing either Planned Preventative Maintenance (PPM) or Reactive works.

• 1 x Helpdesk Coordinator - PPM
  Responsible for planning, scheduling, and managing PPM visits, ensuring compliance and contract delivery.
• 1 x Helpdesk Coordinator - Reactive
  Responsible for logging, prioritising, and coordinating reactive maintenance jobs, ensuring swift response and clear communication.

• Logging and managing maintenance jobs via the helpdesk
• Scheduling engineers and subcontractors
• Liaising with clients, engineers, and management teams
• Monitoring job progress and updating systems
• Ensuring SLA compliance and accurate job closure
• Maintaining accurate records on CAFM / CRM systems

• Previous experience in a helpdesk, coordination, or scheduling role (FM / building services preferred)
• Strong organisational and communication skills
• Confident dealing with customers and engineers
• Good IT skills and experience using job management systems
• Ability to work in a fast-paced environment

• Salary up to £25,000, depending on experience
• Full-time, permanent positions
• Office-based role in Paisley
• Supportive team environment
• Opportunity to grow within a stable and expanding business

If you're an organised and proactive coordinator looking to join a growing building services company, we'd love to hear from you