Customer Service Advisor

Competitive Salary + Excellent Benefits – Glasgow or Liverpool The Job:

A Customer Service Advisor is responsible for the customer journey: in the first instance, providing Customer Service and Admin support connected to their insurance needs, be it by phone, in person, via post, e-mail, website or referrals, ensuring the Company and FCA rules and guidelines are followed whilst providing the best customer journey possible

• Provide an excellent level of customer service (dealing with queries and administering policies) as a Customer Service Advisor offering support via the full range of Insurance products provided by the company in connection with customer requirements and needs for Adjustments and Claims support.
• To provide a friendly and efficient service, notifying customers of all relevant information, complying with the company and FCA requirements.
• Plan and process mid-term adjustments and customer service queries to efficiently control your own and others within the teams, workload, ensuring Individual and company service standards are achieved.
• To achieve the objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.
• Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.
• Lead by example and be an active part of the team in achieving sales, renewals, service and admin goals
• Ensure company brand materials and working space meet and exceed company presentation standards
• Keep your product and industry knowledge relevant and up to date by undertaking Continuous Professional Development
• Adhere to both Company and FCA rules and guidelines
• Any Ad-hoc duties that may be deemed relevant by management

• Product knowledge and Industry Experience
• Motivational Skills
• Self-Motivation
• Teamwork
• Organisational and Time-Management skills
• Oral and Written communication skills
• IT literate

• Act in an honest and open manner at all times with both the customer and the firm in all matters
• Have a customer focused approach
• Ensure that business transactions are conducted in a way that is clear and straightforward
• Act with integrity by demonstrating fairness and impartiality
• To follow the firms policy on Treating Customers Fairly and the FCA Code of Conduct (COCON)

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